Magic Jack error 3002 How do I fix this problem?

I plugged in my new Magic Jack plus into my modem and I started getting this message repeated over and over. ERROR 3002.  Magic Jack said it was a problem with my ISP accepting multiple devices. Can anyone help me with this problem? 
 

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Last updated May 16, 2019 Views 70,943 Applies to:
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Answer

Hi Robert,

 

Welcome to Microsoft Community and thanks for posting the question.

 

As per the description, you get an error code 3002 with Magic Jack.

 

The issue can be resolved by Rebooting  the Router.

 

Check the link mentioned below and see if it helps.

http://www.magicjacksupport.com/a-sulution-for-error-3002-t11548.html

 

 

Hope this information helps.         

 

Reply to us if you face any other Windows Issue, and we would be glad to assist you.

 

Have a nice day!

 

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I have a Q1000 (esetially an Actiontec C1000 with Qwest branding) with the same issue. I reported it as a bug to magicjack. I got mine working with a second dhcp server. I limited the dhcp scope on my Q1000 to 192.168.0.10-192.168.0.20 and have a linux server plugged into the Q1000 on my linux box I have a dhcp server that I added the dhcp scope of 192.168.0.200 - 192.168.0.220 as soon as I activated the scope my magicjack was working.

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