Lenovo laptop G550 windows 7 homebasic 32 bit not able to connect Wifi

But through cable able access internet.

After trouble shoooting it is showing error Reason: 0x00028002

 

Result is as follows

Windows Network Diagnostics Publisher details

Issues found
A network cable is not properly plugged in or may be brokenA network cable is not properly plugged in or may be broken Not fixed 
Plug an Ethernet cable into this computer Failed
 
Problem with wireless adapter or access pointProblem with wireless adapter or access point Detected 
Investigate router or access point issues Failed
Reset the wireless adapter Completed
Refer to Windows Help and Support for more information about wireless connectivity problems Completed
 

Issues found Detection details

6 A network cable is not properly plugged in or may be broken Not fixed 
 
 
Plug an Ethernet cable into this computer Failed
 
An Ethernet cable looks like a telephone cable but with larger connectors on the ends. Plug this cable into the opening on the back or side of the computer. Make sure the other end of the cable is plugged into the router. If that does not help, try using a different cable.
 
6 Problem with wireless adapter or access point Detected 
 
Investigate router or access point issues Failed
 
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Reset the wireless adapter Completed
 
Network Diagnostics Log
File Name:  F59CF01F-B50C-45F0-A640-F858D3B6B8C1.Repair.1.etl
 
 
Refer to Windows Help and Support for more information about wireless connectivity problems Completed
 
Windows cannot resolve your wireless connectivity issue.
 

Detection details 

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Local Area Connection driver information:

   Description . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
   Manufacturer  . . . . . . . . . : Broadcom
   Provider  . . . . . . . . . . . : Microsoft Corporation
   Version   . . . . . . . . . . . : 10.100.4.0
   Inf File Name . . . . . . . . . : C:\Windows\INF\netb57vx.inf
   Inf File Date . . . . . . . . . : Monday, July 13, 2009  8:46:29 PM
   Section Name  . . . . . . . . . : BCM5906MeStar_LHinst.NTx86.6.0
   Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_1713
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 6
   Physical Media Type . . . . . . : 14

 
 
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

   Description . . . . . . . . . . : Broadcom 802.11g Network Adapter
   Manufacturer  . . . . . . . . . : Broadcom
   Provider  . . . . . . . . . . . : Broadcom
   Version   . . . . . . . . . . . : 5.30.21.0
   Inf File Name . . . . . . . . . : C:\Windows\INF\oem7.inf
   Inf File Date . . . . . . . . . : Thursday, September 03, 2009  5:02:08 PM
   Section Name  . . . . . . . . . : BCM43XG_NT61
   Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4315
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9

 
 
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
 Interface GUID: 8514048e-aa8f-43bc-922d-63dd4e0e588c
 Interface name: Broadcom 802.11g Network Adapter
 Interface type: Native WiFi

Connection incident diagnosed
 Auto Configuration ID: 1


List of visible access point(s): 0 item(s) total, 0 item(s) displayed

Connection History

 Information for Auto Configuration ID 1

  List of visible networks: 0 item(s) total, 0 item(s) displayed

  List of preferred networks: 1 item(s)
   Profile: MTNL police
    SSID: MTNL police
    SSID length: 11
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002


 
 
Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: 8514048e-aa8f-43bc-922d-63dd4e0e588c
 Interface name: Broadcom 802.11g Network Adapter
 Interface type: Native WiFi
 Profile: Discovery connection
 SSID: (Unnamed Network)
 SSID length: 0
 Connection mode: <unknown>
 Security: No
 Connect even if network is not broadcasting: No

Result of diagnosis: No problem found

 


 
 
Network Diagnostics Log
File Name:  F59CF01F-B50C-45F0-A640-F858D3B6B8C1.Diagnose.0.etl
 
Other Networking Configuration and Logs
File Name:  NetworkConfiguration.cab
 
Collection information
Computer Name:  SUJITH-PC
Windows Version: 6.1
Architecture: x86
Time: Wednesday, February 27, 2013 5:44:33 PM

Publisher details 

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows

Please help me to sortout this problem.

Hi Sujith,

 

Thank you for posting your question in Microsoft Community.

 

From the issue descriptions, it seems that you are unable to connect to wireless connection using Lenovo G550 laptop with error code 0x00028002.

 

I can imagine the inconvenience you have experienced. I will help you in fixing the issue.

 

Please follow the below methods and check the issue:

 

Method 1:

 

Follow the step in the below link.

 

Using the Network troubleshooter in Windows 7 :

http://windows.microsoft.com/en-US/windows7/Using-the-Network-troubleshooter-in-Windows-7

 

Method 2:

 

Follow the step in the below link.

 

Change TCP/IP settings:

http://windows.microsoft.com/en-US/windows7/Change-TCP-IP-settings

 

Method 3:

 

Follow the step in the below link.

 

How to reset Internet Protocol (TCP/IP):
http://support.microsoft.com/kb/299357

 

For reference:

 

Setting up a wireless network:

http://windows.microsoft.com/en-US/windows7/Setting-up-a-wireless-network

 

I hope the above information helps you.

 

Your reply is very important for us to ensure a proper resolution.

 

In future if you come across any issues regarding Windows, please feel free to post your query here on Microsoft Community, we will be more than happy to assist you.

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AFTER RESETING INTERNETPROTOCOL  WIFI WORKING.

AGAIN AFTER SHUTTINGDOWN LAPTOP AND  THEN AFTER SWITCHING ON AGAIN WIFI IS NOT WORKING.

 

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

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Question Info


Last updated September 11, 2018 Views 1,879 Applies to: