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Thank you for posting your query in Microsoft Community.
a) Which browser are you using to add this plugin to?
b) Are you currently using Windows 10?
As per the issue description, I would suggest you to contact the F5 support for better and targeted assistance on plugin installation. Refer to the following support link:
Hope this information is helpful. Do let us know if you need any further assistance, we will be glad to assist you.
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Hello and thank you for responding to my F5 question.
I recently bought a ACER netbook that came with WIN10 installed.
The browser is called Micrsoft Edge.
Hope this helps.