Q: I cannot connect to the FTP server in Windows 7

I cannot connect to the FTP server in Windows 7. Could you please let me know how to fix it? Thanks.




a. Were you able to connect and upload information to ftp websites earlier?

b. Did you make any changes to your computer recently?

c. Are you trying to do this using Internet Explorer?

d. Do you get any error when you try to connect to FTP server?

Steps 1:

 Reset Internet Explorer settings.

To reset Internet Explorer settings visit below link and click on Fix it button/ follow the troubleshooting steps provided.


Disclaimer:  The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The       Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset    Internet Explorer Settings feature.


Step 2:

1. Open Internet Explorer.

2.  Click on Tools and then click on Internet Options.

3. Go to the advanced tab.

4. Click to select the Use Passive FTP (for firewall and DSL modem compatibility) check box.


You may also disable any security software(Anti virus and firewall) temporarily and check if it helps.


NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet  or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.

Cannot Connect to the FTP Server" Error Message When You Access an FTP Site


Afzal-Microsoft Support.

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Question Info

Views: 6,618 Last updated: June 30, 2018 Applies to: