1. What is the exact name of the application used to perform the cleaning process?
2. Did you download or do you have the CD/DVD for the application?
If the issue occurred after the installation and running of that particular application, I would suggest you to perform a
System Restore to the date when the computer was working fine and check.
Note: When you perform System Restore to restore the computer to previous state, programs and updates you installed are removed.
Hope this helps and keep us posted.
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