Hey Tom and Ara,
You may want to refer to John_Barnett ‘s post dated February 08, 2010 1:18 AM in:
how to attach a screenshot in Microsoft Answers forum.
Tom, please attach the screenshot so that we can analyze the issue further.
11 people were helped by this reply
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.