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DNS caching problem

SGLSupport asked on


I have a company network with 2 internal dns servers on and

Using DHCP.

2 problem Win7 clients.

When I run ipconfig /all on both it shows both DNS servers as expected 

We have a corporate server on AWS and it's IP address changed on Monday during a restart.

Shouldn't have but it did, so we are stuck with a new public facing DNS name for that server, so we updated the friendly CNAME record to point to the new address.

18 of our 20 internal clients, including Win7, 8 and 10 clients and Mac and Linux clients are all finding the corporate server now using the original friendly name.

But 2 Win7 clients are still not getting there.

On both, if we run

nslookup <friendly.domname.com>

It returns the name of of our primary internal DNS server (as nameserver) and the NEW IP address of the host address

So it seems that the client's base OS DNS lookup returns the correct IP.

If I paste that IP into either chrome or Internet Explorer, I get the correct website.

However, if I enter <friendly.domname.com> into either browser (and Firefox) a different website appears.

I can in Chrome test the dns resolver using chrome://net-internals/#dns which returns a list of addresses in chromes internal cache.

And I can flush that browser dns cache by clicking the "clear host cache" button

If I then try the same <friendly.domname.com> again, the cache list is re-populated with a bunch of urls accessed including

friendly.domname.com IPV4
3600000 2017-07-12 16:03:48.836 677

Which seems to indicate that the old ip address is now reused on the cloud and somehow the browser is overriding the settings in the actual DNS to resolve to a cached version.

In IE we have tried deleting history and cookies without effect. 

Not sure if there is a facility to do something similar on IE to what Chrome does with DNS.

But ALL browsers on these 2 machines are still looking at the old ip address despite DNS saying something else.

How do I flush the entire machine and start from scratch dns-wise?


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The answered status icon Answer
Leviozar Gam replied on


This issue needs in-depth checking by our experts . We suggest that you post this query in one of our advance support site. You can reach them on this link.

Feel free to contact us if you need further help.


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