connecting to shared printer on windows 7 computers from 64 bit laptop to 32 bit desktop

I receive a "Logon failure: unknown user name or bad password" with Homegroup enabled on both computers and password protected sharing OFF.
Homegroup sees the new printer fromt he 64bit laptop, but clicking "install printer" does nothing.  Directly tryin tot install printer from a prot "//computername/printer" fails as well, with Logon failure message.

Any suggestions?

Hi Larry,


Thank you for the reply.


Try these methods and check:


Method 1:

There are a number of reasons why you might not be able to access your homegroup.


Why can't I access my homegroup?


Additionally visit this link and check:

Why can’t I access some of the computers in my homegroup?


Method 2:

If method 1 fails, I would suggest you to create a new home group and check, visit this link and try the steps mentioned:


HomeGroup from start to finish


Hope this information helps. If you have further questions feel free to reply and we will be glad to assist.



Ravinath P
Forum Moderator - Multiple Forums

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Question Info

Last updated March 13, 2018 Views 74 Applies to: