connected but unidentified network and no internet access

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Answered 70Helpful votes
Windows 7 - Unidentified Network No Internet Access - Despair!

I have a new Packard Bell PC with Windows 7 preinstalled. I have had the tower replaced once, as it was suspected that the issue was caused by a fault with the wireless card. I initially connected to...

but no joy in fixing and frustrated that the people who work for Microsoft have suggested solutions that need you to be connected to the internet. 

Have tried disabling McAfee software and can not go any further that with other suggestions due to not being connected to the internet.


Question Info

Last updated February 18, 2019 Views 5,067 Applies to:



You may try the following methods and check the status of the issue.

Method 1:

Wired and wireless network connection problems in Windows


Method 2:

Uninstall and reinstall the Network adapter drivers from the device manager, follow these steps:

a)    Start Control Panel, click Hardware and Sound, and then click Device Manager.

b)    Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.

c)    On the Confirm Device Removal dialog box, click OK to start the uninstall process.

d)    When the uninstall process is complete, download the drivers from the manufactures website and install the drivers.

e)    After installing the drivers, install latest updates.


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