Computer is lock and someone is trying to crash computer, Microsoft said for me to unplug it

I need to no what I do now. I unplug my computer because someone tried to crash it. they said for me to call a certain number to call ND Aid  it was Microsoft  but Microsoft told me to decline an unplug. I want to know if I can plug my computer back up now that was last night. and I want to take off this cooking cooking page as my hope page and do not know how. What happen if when I plug it up and it is still the same?

 

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Last updated February 17, 2019 Views 33 Applies to:
Answer

I need to no what I do now. I unplug my computer because someone tried to crash it. they said for me to call a certain number to call ND Aid  it was Microsoft  but Microsoft told me to decline an unplug. I want to know if I can plug my computer back up now that was last night. and I want to take off this cooking cooking page as my hope page and do not know how. What happen if when I plug it up and it is still the same?

This is the advice I would normally give, but if you gave them remote access also read the second part here.

Scam.

Microsoft and/or their associated companies will never get in touch with you through "popups", phone calls (unless you made arrangements with them), etc.,

And your Computer does not send out reports to anyone saying that it is infected with Malware or that it has problems.

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And for you to even see that popup and that popup giving you various phone numbers to ring for assistance means that your computer may already be infected with Malware

"Remove Tech Support Scam pop-up (Call For Support Scam)"

https://malwaretips.com/blogs/remove-tech-support-scam-popups/

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These so-called "Microsoft" Tech Companies either want to sell you worthless software, or gain Remote Access to your Computer to try and steal your Banking and Credit Card details and to also carry out an Indentity Theft on you.

If you have given them Remote Access and if you do Internet Banking, contact your Bank, explain it to them and change Passwords.

If you use your Credit Card online, cancel it and get a new one issued to you.

And the only way that you willl know that you are free of them is to save your Data and do a clean install of your Operating System.

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And Microsoft does not contact you, unless YOU have made prior arrangements with them to do so.

There is a section in the link I am supplying you about this at the end of it

Read this Microsoft Information:

"Avoid tech support phone scams"

https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

Do not trust unsolicited calls. Do not provide any personal information.

Here are some of the organizations that cybercriminals claim to be from:

  • Windows Helpdesk

  • Windows Service Center

  • Microsoft Tech Support

  • Microsoft Support

  • Windows Technical Department Support Group

  • Microsoft Research and Development Team (Microsoft R & D Team)

Report phone scams

Cheers.

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Bill Smithers - Microsoft MVP July 2013 - June 2019

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