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Can't sign in to microsoft Outlook Web App

I can't log-on to my company's website and check my email from my new computer. When I enter my information and click Log-on my information just disappears.

My computer is a Toshiba Portege R 835, it is a 64 bit operating system.. I am using Windows 7 Home Premium. I have the same problem whether I use Internet Explorer, Google chrome or Mozilla Firefox. I have tried accessing the e-mail with my firewall and anti-virus turned off and have the same results. My workplace uses Micrsoft Web APP. I do not have this problem with either of my computers that use Vista, or any other computers I have tried.

 

Thanks.

Hi,

Have you made any changes to your computer?

Method 1:

Step 1:

I would suggest you to check in safe mode with networking.

Advanced startup options including safe mode

http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

Step 2:

I would also suggest you to perform clean boot and check.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.

Method 2:

I would also suggest you to check in new user account.

Create a user account

http://windows.microsoft.com/en-US/windows7/Create-a-user-account

Fix a corrupted user profile

http://windows.microsoft.com/en-US/windows7/fix-a-corrupted-user-profile

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Question Info

Last updated April 6, 2022 Views 973 Applies to: