An error occurred while troubleshooting


will you help me get rid of this problem?

the diagnostic tool fails to start every time i need it. it keeps saying "An error occurred while troubleshooting" and gives the below details. i tried the file checker but couldn't fix the problem and i couldn't log into sfcdetails.txt file! so how can i fix such problem?


Error Code: 0x803C010A

Path: C:\Windows\diagnostics\system\networking






Question Info

Last updated November 18, 2018 Views 29,270 Applies to:


·        When did the issue start?

·        Does it happen with all the troubleshooters?

·        Are you logged in as an administrator?

·        Does the issue occur on other user accounts as well?


Method 1:

I would suggest you to disable the User Account Control temporarily and check if that makes any difference.

Turn User Account Control on or off: 

Important: User Account Control (UAC) can help prevent unauthorized changes to your computer. UAC notifies you when changes are going to be made to your computer that requires administrator-level permission. These types of changes can affect the security of your computer or can affect settings for other people that use the computer. We recommend that you leave UAC on to help make your computer secure.


Method 2:

If above method doesn’t work, Try disabling security software

Disable antivirus software:

Important: Also make sure to enable the security software after the troubleshooting to make sure the computer is protected.

Hope it helps.



Bikesh Thakur

Microsoft Answers Support Engineer. Visit our Microsoft Answers Feedback Forum and let us know what you think.
Microsoft-Forum Moderator

16 people were helped by this reply


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