Question

Q: I Installed windows 7 on my sons comp get the newest drivers for the network adapter from the manufacture for 7 the network adapter says it has internet access but when i load explorer it says " Internet Explorer cannot display the web page"

on every page even games that use the internet wont connect but it seems to connect to update only.I have reset the router and modem and i have a second computer the one im using now and it works fine. the ip address on the adapter seems to update the ip but nothing when i try to log on.

Answer

A:

Hi Slycritter,

Welcome to Microsoft answers.

·         Are you able to go online when you connect the problem computer to the router?

A.) I suggest that you boot the computer in Safe Mode with Networking and check if you are able to open Outlook, safe mode starts Windows with a limited set of files and drivers. Startup programs do not run in safe mode, and only the basic drivers needed to start Windows are installed, follow the steps to boot the computer in safe mode with networking:

i. Restart the computer.

ii. Start tapping F8 key.

iii. You will get advanced boot option window.

iv. Select the option “Safe mode with Networking”.

B.) If you are able to connect to internet from Safe Mode with networking, then I suggest that you perform clean boot on the computer you can start Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

Steps to perform clean boot and check if you have the issue.

   1. Click Start, type msconfig in the Start Search box, and then press ENTER.

      User Account Control permission: If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

   2. On the General tab, click Selective Startup.

   3. Under Selective Startup, click to clear the Load Startup Items check box.

   4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

   5. Click OK.

   6. When you are prompted, click Restart.

   7. After the computer starts, check whether the problem is resolved.

After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.

Refer the link: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows7: http://support.microsoft.com/kb/929135.

Note: Please ensure that the computer is set to start as usual by following the step 7 from the above article

C.) If the issue persists, then I suggest that you reset the settings for the internet explorer settings on the computer and check; you may download the Microsoft fix-it from the link below which automatically resets the browser settings on the computer.

Refer the link below: How to reset Internet Explorer settings: http://support.microsoft.com/kb/923737

You may refer the links below to setup a wireless network and check:

Setting up a wireless network: http://windows.microsoft.com/en-US/windows7/Setting-up-a-wireless-network

View and connect to available wireless networks: http://windows.microsoft.com/en-us/windows7/View-and-connect-to-available-wireless-networks

Wireless networking: frequently asked questions: http://windows.microsoft.com/en-US/windows7/Wireless-networking-frequently-asked-questions

D.) you may also try disabling the firewall and security software temporarily on the computer and check if you are able to access the internet. Make sure to enable the security software and firewall back.

E.) If the issue still persists, then I suggest that you contact the router manufacturer which has some wireless settings to be changed on the computer.

Swathi B  - Microsoft Support.
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Views: 633 Last updated: March 13, 2018 Applies to: