Question

Q: Yahoo Mail doesn't appear in the list of e-mail programs in Internet Explorer 8 options although I have installed the latest version of Yahoo toolbar

I have an e-mail account on Yahoo. I want to use Yahoo Mail as the default e-mail program so it opens directly when I click on any e-mail link.

I went to this page:
http://help.yahoo.com/l/us/yahoo/mail/original/settings/settings-10.html
It says that I need to install the latest version of Yahoo toolbar to do that. I have done that but Yahoo Mail doesn't appear in the list of e-mail programs in Internet Explorer options, there are only Hotmail and Outlook.
I have contacted Yahoo customer care and they told me that I have to contact Microsoft support about this issue, and when I tried to do that, I found there is no support by e-mail, it's only by phone, and I like to use the e-mail one.

Anyone from Microsoft support or community member can help me in my issue, which is to make Yahoo Mail appear in the list of e-mail programs so I can choose it as default email?

Thanks.
Assem

Answer

A:

Hi Assem Kh,

You might want to contact Yahoo to troubleshoot this problem.  The Yahoo webmail integration is through the Yahoo toolbar and Yahoo is better place to find support for it. 

You can try to uninstall the toolbar, reboot, reset IE to default settings then reinstall the Yahoo toolbar again.

HOW TO RESET IE 8

Use this link to reset IE by Fixit Tool

http://support.microsoft.com/default.aspx/kb/949220

Use this link to reset IE manually

http://support.microsoft.com/kb/923737/en-us

To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:

  1. Exit all programs, including Internet Explorer (if it is running).
  1. If you use Windows XP, click Start , and then click Run . Type the following command in the Open box, and then press ENTER:
    inetcpl.cpl
    If you use Windows Vista, click
    Start . Type the following command in the Start Search box, and then press ENTER:
    inetcpl.cpl
    The
    Internet Options dialog box appears.
  1. Click the Advanced tab.
  1. Under Reset Internet Explorer settings , click Reset . Then click Reset again.
  2. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
  1. Start Internet Explorer again.

Let us know if this helps,
Kevin
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
Kevin

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Question Info

Views: 1,260 Last updated: March 14, 2018 Applies to: