Question

Q: Windows 7 homegroup printer sharing

I run two machines in my office - one a laptop the other a sun workstation. The laptop has windows 7 home edition installed
the sun workstation Windows 7 pro'
I have setup successfully a home group on both machines
I have both visible on each machine
I can share files on both machines

I have two printers  - HP1300 Laserjet1300 & Epson Styles dx 4800 series installed on the Sun system
They both work there very well via the usb ports

The problem is that I cannot get the Laptop to configure these printers - even though it sees them

I think it appears to be a question of access & permissions... not that sure

At any rate when I attempt to install the network printer it always fails to find a driver - no amount of manual direction
from me can overcome its very stubborn resistance to demands. It can also not find the path or even the printer.

Messages I get are :

WINDOWS CANNOT ACCESS  \\(COMPUTERNAME)\C\WINDOWS\SYSTEM32\SPOOL\PRINTERS
YOU DO NOT HAVE PERMISSION TO ACCESS (ABOVE PATH) CONTACT YOUR NETWORK ADMINISTRATOR
TO REQUEST PERMISSIONS

When I select a printer when both are listed as choice on install a network printer option, both listed with
their correct computer & share names.

I have even tried trying to install them as local printers and manually selecting a local port in order to for a
connection, but always I get an error message saying incorrect share names etc.

I have no experience of administration rights or allowable permissions....must be the problem.

Everything is ticked as allowed in homegroup setup. The printers are annotated as sharing allowed. I am stumped any
ideas you boffins out there ?

Regards

Ray 

Answer

A:

Hi RAYCLARK,
 
 
 
Let us perform these methods mentioned below and check if it helps us.
 
Method 1. Run Network Troubleshooter
Run the network diagnostic tool, find the steps mentioned in the article below:
http://windows.microsoft.com/en-US/windows7/Using-the-Network-troubleshooter-in-Windows-7
 
Method 2. Download the drivers manually from the manufacturers website.

HP LaserJet 1300 Printer
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?locale=en_US&taskId=135&prodTypeId=18972&prodSeriesId=238320
 
EPSON printer
http://www.epson.co.uk/Printers-and-All-In-Ones/Inkjet/Epson-Stylus-DX4800-Series/Drivers-Support;jsessionid=FAAF5DC945B0833A952667927727E134.acc2
http://www.epson.co.uk/Support
 
Check if we have the updated drivers on Windows 7 machine for the printer.
http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers
 
Try disabling the firewall temporarily and check. If the firewall is the problem, you'll have to configure it to allow access to "trusted zone" addresses. Note that some firewalls must be completely uninstalled to stop them from affecting your networking.
 
Method 3. Restart Print Spooler service:
To restart the Print Spooler service
You must be logged on as an administrator to perform these steps.
1.    Open Administrative Tools by clicking the Start button  , and then clicking Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
2.    Double-click Services.   If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
3.    Right-click the Print Spooler service, and then click Properties.
4.    On the General tab, next to Startup type, make sure that Automatic is selected.
5.    If the service is not already running, under Service status, click Start, and then click OK.   If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
 
Method 4. Rename the spool printer and driver files:
   1. Click Start  type cmd and  right-click cmd.exe, select Run as administrator. If you are prompted for an administrator password or confirmation, type your password or click Continue.
   2. At the command prompt, type the following commands (press ENTER after each)
   3. Rename %systemroot%\System32\Spool\Printers Printers.old
   4. Rename %systemroot%\System32\Spool\Drivers\w32x86 w32x86.old
   5. Exit
 
Method 5.  To create a homegroup
1.    Open HomeGroup by clicking the Start button, clicking Control Panel, typing homegroup in the search box, and then clicking HomeGroup.
2.    On the Share with other home computers running Windows 7 page, click Create a homegroup, and then follow the instructions.
       http://windows.microsoft.com/en-us/windows7/Create-a-homegroup
 
Method 6. To access files or folders on other homegroup computers
1.    Click the Start button, and then click your user name.
2.    In the navigation pane (the left pane), under Homegroup, click the user account name of the person whose files you want to access.
3.    In the file list, double-click the library you want to access, and then double-click the file or folder you want.
http://windows.microsoft.com/en-us/windows7/Access-files-and-printers-on-other-homegroup-computers
http://windows.microsoft.com/en-US/windows7/File-and-printer-sharing-frequently-asked-questions
 
For more information on Printers on home network refer to the following articles:
http://windows.microsoft.com/en-US/windows7/Access-files-and-printers-on-other-homegroup-computers
http://windows.microsoft.com/en-US/windows7/Install-a-printer-on-a-home-network


Hope it helps.


Thanks and Regards:
Shekhar S - Microsoft Support.

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Thanks and Regards,
Shekhar Sharma

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Views: 3,436 Last updated: June 13, 2018 Applies to: