WPD Volume Driver Controler error code: this device cannot start (Code 10)

Hello,

I have Windows 7 Ultimate 64 bits on a GIGABYTE GA-X58A-UD7 (rev. 1.0)/INTEL I7 920 machine.

Under Portable Devices, from the Device Manager, are exibited 5 exclamation points next to the WPD Volume Driver Controler. The error code is:This device cannot start. (Code 10)
I runned Hardware Diagnostics from Windows 7. It detected all the 5 errors, but it couldn't correct them.

The controller ID is:

WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_9732#000000009732&0#  (and 1# until 4#)

The Device Install Log (setupapi.dev.log), I sent below, exibits, for these controllers, the following report:
a) Device not started: Device has problem: 0x0a: CM_PROB_FAILED_STARTis
b) Queueing up error report since device has a PnP problem...

Any ideas on what how to solve this issue? How to determine the device manufacturer?
Thanks in advance for any help you could give me.

Jose Alao
____________

setupapi.dev.log (partial)

>>>  [Device Install (Hardware initiated) - WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_9732#000000009732&3#]
>>>  Section start 2010/03/29 11:25:48.143
     ump: Creating Install Process: DrvInst.exe 11:25:48.148
     ndv: Retrieving device info...
     ndv: Setting device parameters...
     ndv: Doing WU search last due to CM_DEVCAP_SILENTINSTALL flag.
     ndv: Searching Driver Store and Device Path...
     dvi: {Build Driver List} 11:25:48.165
     cpy:      Policy is set to make all digital signatures equal.
     dvi:      Enumerating INFs from path list 'C:\Windows\inf'
     inf:      Opened PNF: 'C:\Windows\System32\DriverStore\FileRepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4\wpdfs.inf' ([strings.0816])
     dvi:      Created Driver Node:
     dvi:           HardwareID   - wpdbusenum\fs
     dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4\wpdfs.inf
     dvi:           DevDesc      - Controlador de Volume do Sistema de Ficheiros WPD
     dvi:           DrvDesc      - Controlador de Volume do Sistema de Ficheiros WPD
     dvi:           Provider     - Microsoft
     dvi:           Mfg          - Microsoft
     dvi:           ModelsSec    - Microsoft.NTamd64
     dvi:           InstallSec   - Basic_Install
     dvi:           ActualSec    - Basic_Install
     dvi:           Rank         - 0x00ff2000
     dvi:           Signer       - Microsoft Windows
     dvi:           Signer Score - INBOX
     dvi:           DrvDate      - 06/21/2006
     dvi:           Version      - 6.1.7600.16385
     dvi: {Build Driver List - exit(0x00000000)} 11:25:48.314
     ndv: Selecting best match from Driver Store (including Device Path)...
     dvi: {DIF_SELECTBESTCOMPATDRV} 11:25:48.317
     dvi:      Using exported function 'WpdClassInstaller' in module 'C:\Windows\system32\wpd_ci.dll'.
     dvi:      Class installer == wpd_ci.dll,WpdClassInstaller
     dvi:      Using exported function 'CoDeviceInstall' in module 'C:\Windows\system32\WUDFCoInstaller.dll'.
     dvi:      CoInstaller 1 == WUDFCoInstaller.dll
     dvi:      CoInstaller 1: Enter 11:25:48.330
     dvi:      CoInstaller 1: Exit
     dvi:      Class installer: Enter 11:25:48.334
     dvi:      Class installer: Exit
     dvi:      Default installer: Enter 11:25:48.337
     dvi:           {Select Best Driver}
     dvi:                Selected driver installs from section [Basic_Install] in 'c:\windows\system32\driverstore\filerepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4\wpdfs.inf'.
     dvi:                Set selected driver complete.
     dvi:                Selected:
     dvi:                     Description - [Controlador de Volume do Sistema de Ficheiros WPD]
     dvi:                     InfFile     - [c:\windows\system32\driverstore\filerepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4\wpdfs.inf]
     dvi:                     Section     - [Basic_Install]
     dvi:                     Signer      - [Microsoft Windows]
     dvi:                     Rank        - [0x00ff2000]
     dvi:           {Select Best Driver - exit(0x00000000)}
     dvi:      Default installer: Exit
     dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 11:25:48.359
     inf: {SetupCopyOEMInf: C:\Windows\INF\wpdfs.inf} 11:25:48.361
     inf: {SetupCopyOEMInf exit (0x00000050)} 11:25:48.363
     inf: Opened PNF: 'C:\Windows\System32\DriverStore\FileRepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4\wpdfs.inf' ([strings.0816])
     dvi: Selected driver installs from section [Basic_Install] in 'c:\windows\system32\driverstore\filerepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4\wpdfs.inf'.
     dvi: Set selected driver complete.
     ndv: Driver selected, now performing install...
     ndv: {Core Device Install} 11:25:48.374
     inf:      Opened PNF: 'C:\Windows\INF\wpdfs.inf' ([strings.0816])
     inf:      Opened PNF: 'C:\Windows\INF\wpdfs.inf' ([strings.0816])
     dvi:      {DIF_ALLOW_INSTALL} 11:25:48.393
     dvi:           CoInstaller 1: Enter 11:25:48.395
     dvi:           CoInstaller 1: Exit
     dvi:           Class installer: Enter 11:25:48.400
     dvi:           Class installer: Exit
     dvi:           Default installer: Enter 11:25:48.405
     dvi:           Default installer: Exit
     dvi:      {DIF_ALLOW_INSTALL - exit(0xe000020e)} 11:25:48.408
     ndv:      Installing files...
     dvi:      {DIF_INSTALLDEVICEFILES} 11:25:48.412
     dvi:           CoInstaller 1: Enter 11:25:48.413
     dvi:           CoInstaller 1: Exit
     dvi:           Class installer: Enter 11:25:48.416
     dvi:           Class installer: Exit
     dvi:           Default installer: Enter 11:25:48.421
     dvi:                {Install FILES}
     inf:                     Opened PNF: 'c:\windows\system32\driverstore\filerepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4\wpdfs.inf' ([strings.0816])
     inf:                     {Install Inf Section [Basic_Install]}
     inf:                          CopyFiles=System32Copy  (wpdfs.inf line 38)
     flq:                          CopyFiles from an inbox inf.
     cpy:                          Open PnpLockdownPolicy: Err=2. This is OK. Use LockDownPolicyDefault
     flq:                          QueueSingleCopy...
     flq:                          Inf     : 'c:\windows\system32\driverstore\filerepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4\wpdfs.inf'
     flq:                          SourceInf: 'c:\windows\system32\driverstore\filerepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4\wpdfs.inf'
     flq:                          SourceSection: [sourcedisksfiles]
     flq:                          Source root path based on SourceInf
     flq:                          SourceRootPath: 'C:\Windows\System32\DriverStore\FileRepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4'
     flq:                          {FILE_QUEUE_COPY}
     flq:                               CopyStyle      - 0x09000000
     flq:                               {FILE_QUEUE_COPY}
     flq:                                    CopyStyle      - 0x09000000
     flq:                                    SourceRootPath - 'C:\Windows\System32\DriverStore\FileRepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4'
     flq:                                    SourceFilename - 'WpdFs.dll'
     flq:                                    TargetDirectory- 'C:\Windows\system32\DRIVERS\UMDF'
     flq:                                    TargetFilename - 'WpdFs.dll'
     flq:                                    SourceDesc     - 'windows cd'
     flq:                               {FILE_QUEUE_COPY exit(0x00000000)}
     flq:                          {FILE_QUEUE_COPY exit(0x00000000)}
     inf:                     {Install Inf Section [Basic_Install] exit (0x00000000)}
     dvi:                     Processing co-installer registration section [Basic_Install.CoInstallers].
     inf:                     {Install Inf Section [Basic_Install.CoInstallers]}
     inf:                     {Install Inf Section [Basic_Install.CoInstallers] exit (0x00000000)}
     dvi:                     Co-installers registered.
     dvi:                     {Install INTERFACES}
     dvi:                          Installing section [Basic_Install.Interfaces]
     dvi:                     {Install INTERFACES exit 00000000}
     dvi:                {Install FILES exit (0x00000000)}
     dvi:           Default installer: Exit
     dvi:      {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 11:25:48.484
     ndv:      Pruning file queue...
     dvi:      {_SCAN_FILE_QUEUE}
     flq:           ScanQ flags=620
     flq:                SPQ_SCAN_PRUNE_COPY_QUEUE
     flq:                SPQ_SCAN_FILE_COMPARISON
     flq:                SPQ_SCAN_ACTIVATE_DRP
     flq:           ScanQ number of copy nodes=1
     flq:           File 'C:\Windows\system32\DRIVERS\UMDF\WpdFs.dll' pruned from copy.
     sig:           Using catalog 'C:\Windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-Media-Format-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.cat'.
     cpy:           DrpSetRegFileProt 'C:\Windows\system32\DRIVERS\UMDF\WpdFs.dll' Status=0 Class=Inbox Windows protected
     flq:           ScanQ action=200 DoPruning=32
     flq:           ScanQ end Validity flags=620 CopyNodes=0
     dvi:      {_SCAN_FILE_QUEUE exit(0, 0x00000000)}
     ndv:      Committing file queue...
     flq:      {_commit_file_queue}
     flq:           CommitQ DelNodes=0 RenNodes=0 CopyNodes=0
     flq:           CommitQ early exit: No nodes are queued
     flq:      {_commit_file_queue exit OK}
     ndv:      Registering CoInstallers...
     dvi:      {DIF_REGISTER_COINSTALLERS} 11:25:48.554
     dvi:           CoInstaller 1: Enter 11:25:48.556
     dvi:           CoInstaller 1: Exit
     dvi:           Class installer: Enter 11:25:48.560
     dvi:           Class installer: Exit
     dvi:           Default installer: Enter 11:25:48.563
     inf:                Opened PNF: 'c:\windows\system32\driverstore\filerepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4\wpdfs.inf' ([strings.0816])
     inf:                {Install Inf Section [Basic_Install.CoInstallers]}
     inf:                     AddReg=Basic_Install.CoInstallers_AddReg  (wpdfs.inf line 47)
     inf:                {Install Inf Section [Basic_Install.CoInstallers] exit (0x00000000)}
     dvi:                {DIF_DESTROYPRIVATEDATA} 11:25:48.572
     dvi:                     CoInstaller 1: Enter 11:25:48.574
     dvi:                     CoInstaller 1: Exit
     dvi:                     Class installer: Enter 11:25:48.577
     dvi:                     Class installer: Exit
     dvi:                     Default installer: Enter 11:25:48.580
     dvi:                     Default installer: Exit
     dvi:                {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 11:25:48.582
     dvi:                Co-installers registered.
     dvi:           Default installer: Exit
     dvi:      {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 11:25:48.589
     ndv:      Installing interfaces...
     dvi:      {DIF_INSTALLINTERFACES} 11:25:48.592
     dvi:           Using exported function 'CoDeviceInstall' in module 'C:\Windows\system32\WUDFCoInstaller.dll'.
     dvi:           CoInstaller 1 == WUDFCoInstaller.dll
     dvi:           CoInstaller 1: Enter 11:25:48.598
     dvi:           CoInstaller 1: Exit
     dvi:           Class installer: Enter 11:25:48.601
     dvi:           Class installer: Exit
     dvi:           Default installer: Enter 11:25:48.605
     dvi:                {Install INTERFACES}
     inf:                     Opened PNF: 'c:\windows\system32\driverstore\filerepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4\wpdfs.inf' ([strings.0816])
     dvi:                     Installing section [Basic_Install.Interfaces]
     dvi:                {Install INTERFACES exit 00000000}
     dvi:           Default installer: Exit
     dvi:      {DIF_INSTALLINTERFACES - exit(0x00000000)} 11:25:48.616
     ndv:      Installing device...
     dvi:      {DIF_INSTALLDEVICE} 11:25:48.621
     dvi:           CoInstaller 1: Enter 11:25:48.622
     inf:                Opened PNF: 'C:\Windows\INF\wpdfs.inf' ([strings.0816])
     dvi:           CoInstaller 1: Exit
     dvi:           Class installer: Enter 11:25:49.284
     dvi:                {Install DEVICE}
     inf:                     Opened PNF: 'c:\windows\system32\driverstore\filerepository\wpdfs.inf_amd64_neutral_fc4ebadff3a40ae4\wpdfs.inf' ([strings.0816])
     dvi:                     Processing Registry/Property directives...
     inf:                     {Install Inf Section [Basic_Install]}
     inf:                     {Install Inf Section [Basic_Install] exit (0x00000000)}
     inf:                     {Install Inf Section [Basic_Install.Hw]}
     inf:                          AddReg=Device_AddReg  (wpdfs.inf line 41)
     inf:                     {Install Inf Section [Basic_Install.Hw] exit (0x00000000)}
     dvi:                     {Writing Device Properties}
     dvi:                          Provider name=Microsoft
     dvi:                          DriverDate 06/21/2006
     dvi:                          DriverVersion=6.1.7600.16385
     dvi:                          Class name=WPD
     dvi:                          Manufacturer=Microsoft
     dvi:                          Matching DeviceID=wpdbusenum\fs
     dvi:                          Strong Name=wpdfs.inf:Microsoft.NTamd64:Basic_Install:6.1.7600.16385:wpdbusenum\fs
     dvi:                     {Writing Device Properties - Complete}
     inf:                     {Install Inf Section [Basic_Install.Services]}
     inf:                          AddService=WUDFRd,0x000001fa,WUDFRD_ServiceInstall  (wpdfs.inf line 44)
     inf:                          ServiceType=1  (wpdfs.inf line 76)
     inf:                          StartType=3  (wpdfs.inf line 77)
     inf:                          ErrorControl=1  (wpdfs.inf line 78)
     inf:                          ServiceBinary=C:\Windows\system32\DRIVERS\WUDFRd.sys  (wpdfs.inf line 79)
     dvi:                          Add Service: Modified existing service 'WUDFRd'.
     inf:                     {Install Inf Section [Basic_Install.Services] exit(0x00000000)}
     dvi:                     Updated reflected section names for: wpdfs.inf
     dvi:                {Install DEVICE exit (0x00000000)}
     dvi:                Writing common driver property settings.
     dvi:                     DriverDescription=Controlador de Volume do Sistema de Ficheiros WPD
     dvi:                     DeviceDisplayName=Controlador de Volume do Sistema de Ficheiros WPD
     dvi:                Install Device: Restarting device. 11:25:49.704
     dvi:                Install Device: Restarting device completed. 11:25:49.807
!!!  dvi:                Device not started: Device has problem: 0x0a: CM_PROB_FAILED_START.
     dvi:           Class installer: Exit
     dvi:           CoInstaller 1: Enter (Post Processing) 11:25:49.818
     dvi:           CoInstaller 1: Exit (Post Processing)
     dvi:      {DIF_INSTALLDEVICE - exit(0x00000000)} 11:25:49.848
     dvi:      {DIF_NEWDEVICEWIZARD_FINISHINSTALL} 11:25:49.850
     dvi:           CoInstaller 1: Enter 11:25:49.853
     dvi:           CoInstaller 1: Exit
     dvi:           Class installer: Enter 11:25:49.859
     dvi:           Class installer: Exit
     dvi:      {DIF_NEWDEVICEWIZARD_FINISHINSTALL - exit(0x00000000)} 11:25:49.871
     ndv:      Device install status=0x00000000
     ndv:      Performing device install final cleanup...
!    ndv:      Queueing up error report since device has a PnP problem...
     ndv: {Core Device Install - exit(0x00000000)} 11:25:49.881
     dvi: {DIF_DESTROYPRIVATEDATA} 11:25:49.883
     dvi:      CoInstaller 1: Enter 11:25:49.884
     dvi:      CoInstaller 1: Exit
     dvi:      Class installer: Enter 11:25:49.889
     dvi:      Class installer: Exit
     dvi:      Default installer: Enter 11:25:49.893
     dvi:      Default installer: Exit
     dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 11:25:49.897
     ump: Server install process exited with code 0x00000000 11:25:49.903
<<<  Section end 2010/03/29 11:25:49.906
<<<  [Exit status: SUCCESS]

 

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Answer
Answer

Hi Jose Alao,

 

WPD stands for Windows Portable Device. Try the below steps:

 

1.      Disconnect the device from the computer, and then power cycle the device.

2.      Reconnect the device to the computer.

 

If the above steps do not help, try the methods listed in the below link: Description of Code 10-related errors that Device Manager generates in Windows-based computers: http://support.microsoft.com/kb/943104

 

Thanks and Regards:

Samhrutha G S - Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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Last updated February 7, 2021 Views 37,538 Applies to: