Wireless mouse not working in Windows 7

My wireless mouse does not work on Windows 7, I downloaded the driver or software, whatever  from Logitech, spent 2 hrs with them on the phone, Dell wanted $150.00 to talk to me about the problem then told me to call Logitech, anyone else having issues? I tried a corded mouse and that would not work either on the USB ports but my memory stick did work.
The mouse does work on my old laptop and when I purchased it it stated it was compatible with Windows 7
Answer
Answer

Hi,

What is the model number of mouse?

 If you've already paired a wireless keyboard or mouse with your computer and it no longer works, make sure it has fresh batteries or is fully charged. If that doesn't solve the problem, try removing the keyboard or mouse from your computer and then adding it again. First, connect a wired keyboard or mouse to your computer so you can control your PC, and then follow these steps:

 1.      Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.

2.      Expand Mice and pointing device , Right click the mouse that's not working, and then click Remove device. If you don't see the mouse or keyboard listed, continue to the next step.

3.      Click Add a device.

4.      Make sure the wireless keyboard or mouse is discoverable by pressing the button (usually a small button on the bottom) labeled "Connect," "Pair," or something similar.

5.      Select the wireless keyboard or mouse you want to add, click Next, and follow the instructions.

 If you don't see the keyboard or mouse you want to add and you're sure it has fresh batteries or is fully charged, repeat these steps. If the keyboard or mouse still isn't found, see the section in this topic: "Why doesn't Windows detect the wireless device I want to add to my computer?"

http://windows.microsoft.com/en-US/windows7/Add-a-Bluetooth-or-other-wireless-or-network-device-frequently-asked-questions

http://windows.microsoft.com/en-US/windows7/Connect-to-Bluetooth-and-other-wireless-or-network-devices#section_2

 For USB problem, I would suggest you to follow the below syeps and check if it works:

 1. Press "Ctrl + Esc" to open the “Start” menu.

2. Type “devmgmt.msc” in the Search bar and press "Enter". Click “Continue” if necessary.

3. In Device Manger, press Tab and use "Up" and "Down" to move the highlight to "Universal Serial Bus Controllers".

4. Press "Right" and expand it.

5. Press "Down" to move to the first item and press "Delete" to remove it.

6. Repeat the step 5 and uninstall all items under "Universal Serial Bus Controllers".

Then, restart your computer and Windows 7 will reinstall all controllers automatically

 You may also try to run MS fix it from here and check if that helps.

http://windows.microsoft.com/en-US/windows-vista/Tips-for-solving-problems-with-USB-devices

 

  You can also try running Hardware and Devices Troubleshooter and check if it helps, here are the steps:

 Open the Hardware and Devices troubleshooter by clicking the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

 http://windows.microsoft.com/en-US/windows7/What-to-do-when-a-device-isnt-installed-properly

 Please respond back for the status on the issue and let us know if you have any issues.

 Azam – Microsoft Support.

 

 

 

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Last updated October 16, 2020 Views 29,002 Applies to: