Q: Wireless Keyboard 3000 V2 not connecting to receiver.

I have three separate sets of the microsoft Wireless Keyboard 3000 v2 that each came with a wireless mouse 5000 at my job site that we use when we having training classes. the problem is that none of the keyboards are being recognized at all. i have read microsofts general help page i cant remember how many times and its useless because none of the devices have a connect button supposedly they are all individually keyed to the set. the mouse works just fine so i know that the receiver is working fine its just the keyboard wont connect. i have also taken out the batteries out of the keyboards and let them sit over night and still they will not connect. i have read the manual and uninstalled the drivers and intellitype/ point and still nothing. please help me thank you.  i am running windows 7 32 bit.

Hi Flash907,


Thank you for posting the question in Microsoft Community forum. I am sorry to hear that Wireless Keyboard 3000 V2 is not recognized on the computer.


I can imagine the inconvenience you have experienced. I will definitely help you with this.


To help you suggest more steps to resolve the issue, I would appreciate it if you could answer the following questions:


1.      What exactly happens while you try to connect the keyboard?

2.      Did you check the issue in different USB ports and different computer?

3.      Were there any recent changes made on the computer prior to the issue?



Let’s follow these methods and check if it helps.


Method 1: Mouse, touchpad, and keyboard problems in Windows



Method 2: Please follow the steps provided in the following articles and check.


Troubleshoot response failures in wireless keyboard or mouse


Resolve Bluetooth mouse or keyboard failure to function



How to replace Microsoft software or hardware, order service packs, and replace product manuals



If the issue persists, please do not hesitate to let us know. It is our pleasure to be of assistance.


K.Z. Sharief Khan
Ex-Microsoft Forum Moderator

Did this solve your problem?

Sorry this didn't help.

1. nothing happens thats the problem and its not just one keyboard its 3 sets of keyboards and mice. the mice work just fine. i have also pulled the batteries as i stated in the initial post.

2. yes i have the sets were originally used for the training room we set up on my job site but since there is no need to have the towers set up 24/7 we break down the class when the training is done. they were supposed to be used for this training but no matter what usb port on any tower the keyboards were connected to they still would not work. even tho just the week before they worked fine.

3. the computer i am using currently, no there have been no changes except for me deleting and re-installing the drivers for the keyboard. 

as far as your methods to help with the issue not one of them helps with the particular issue i am having. the only one that might help is calling microsoft directly. 

Did this solve your problem?

Sorry this didn't help.

Question Info

Views: 3,771 Last updated: July 17, 2018 Applies to: