Windows Hard Disk Error Message

I just got a strange error message that popped up while I was browsing around on Facebook.  Before I do anything about it, I want to be sure that it is legit and not someone's attempt to get me to install a virus or something like that.  And if it is legit, I want to know what I should do about it.


The error message says:

"Windows detected a hard disk problem

Back up your files immediately to prevent information loss, and then contact the computer manufacturer to determine if you need to repair or replace the disk."

Then it gives me two options:

"Start the backup process"

"Ask me again later

If the disk fails before the next warning, you could lose all of the programs and documents on the disk."

Then if I click the "Show details" button, it says:

"Immediate steps

Because a disk failure will cause you to lose all programs, files and documents on the disk, you should back up your important information immediately.  Try not to use your computer until you have repaired or replaced the hard disk.

Which disk is failing?

The following hard disks are reporting failure:

Disk Name: Seagate FreeAgent XTreme

Volume: I:\"

 

I am running Windows Vista 64 bit, and the harddrive in question is an external Seagate drive, as noted by the error message.  I also screenshotted the message box if that description wasn't good enough.

Answer
Answer
This drive will fail soon just back up your data.
mohanad
Mohanad

14 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer
Answer

Hi,

Disk issues can get serious very quickly so I would thoroughly check the drive now and be sure
to keep redundant backups of your important data (use several methods).

Inside Windows - Regular or Safe Mode (repeatedly tap F8 as you boot).

Run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

OR :

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

----------------------------------------------------

For even better and more efficient checking :

From the Command Prompt of the Recovery Console (if you have one) or from a Vista/Windows
7 disk - if you do not have a Vista/Windows 7 disk you can borrow a friend's (it needs to be same
32 or 64 bit and they are not copy protected) or make one. Also your System maker will sell the
physical disks cheap since you already own Windows.

chkdsk /f /r

REBOOT

Space after k and before /  and after f and before /

sfc /scannow

REBOOT

Space after c and before /

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

What are the system recovery options in Windows 7?
http://windows.microsoft.com/en-us/windows7/What-are-the-system-recovery-options-in-Windows-7

----------------------------------------------------------------

Go into Setup/Settings (BIOS/CMOS) often F2 as you boot so watch screen as you startup. Set the
boot order to CD/DVD to use Windows disks (Vista or Windows 7 whichever you have installed.)
Remember to set back when done.

If you need to make repair disks - these help repair Windows not re-install.

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

=====================================

If CheckDisk fails to complete as above :

(The old 302602 links is not valid now for the diagnostic links.)

Diagnostic Utilities By Manufacturer - run the one for your hard drive
http://www.techsupportforum.com/hardware-support/hard-drive-support/462298-no-ide-device-found.html

Corrected list as of 6-09-2010

Fujitsu Hard Drives: Diagnostic Utilities Here
http://www.fujitsu.com/emea/products/hdd/

Hitachi Hard Drives: Diagnostic Utilities Here
http://www.hitachigst.com/support/downloads/

IBM Hard Drives: Use Hitachi Utilities*

Toshiba Hard Drives: Use Hitachi or Maxtor Utilities

Maxtor Hard Drives: Diagnostic Utilities Here (now SeaGate)
http://www.seagate.com/www/en-us/support/

Quantum Hard Drives: Use Maxtor Utilities

Seagate Hard Drives: Diagnostic Utilities Here
http://www.seagate.com/www/en-us/support/downloads

Conner Hard Drives: Use Seagate Utilities

Samsung Hard Drives: Diagnostic Utilities Here
http://www.samsung.com/global/business/hdd/

Western Digital Hard Drives: Diagnostic Utilities Here
http://support.wdc.com/product/download.asp?lang=en

The trial versions of one of these "might" help.

SpeedFan
http://www.almico.com/sfdownload.php

HD Tune
http://www.hdtune.com/

Hope this helps and Happy Holiday!


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

5 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated June 18, 2020 Views 44,829 Applies to: