windows 7 USB DRIVE This device cannot start. (Code 10)

I have a new laptop with window 7.When ever i put in a thumb drive or a usb storage device it starts to run it and installs the hardware and everything but then i cant find it and when i do i install it manually and everything including check it for updates and still cant start it. and when i look at the problem it tells me (This device cannot start. (Code 10))

 

Question Info


Last updated April 17, 2019 Views 130,690 Applies to:
Answer

Hi Kenqui,

 

 

Are the other USB devices working fine?

Does this device work fine on other computers?

 

The Code 10 error pertains mainly to hardware and device driver issues or to compatibility issues between hardware drivers and additional software that is installed in Windows. Therefore, we recommend that you troubleshoot these issues by focusing on device drivers, on device configuration issues, and on hardware compatibility issues. You might need to update the chipset drivers and the USB controller

 

Follow the article given below for more information.

Description of Code 10-related errors that Device Manager generates in Windows-based computers

http://support.microsoft.com/kb/943104

 

 

You may also try deleting the USB "Upper Filter" & "Lower Filter" Entry

Before we go any further, please first backup the Registry.

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

For more information about how to back up and restore the registry in Windows:

http://support.microsoft.com/kb/322756

1. Click “Start”, type “REGEDIT” (without quotation marks) in the “Search” bar and press Enter.

Note: If UAC (User Account Control) pops up, please accept it.

2. Right click “Computer” (the root node) in the left pane, click “Export” under the “File” menu, choose “All” under “Export range”, and select “Desktop” in the “Save” in box and type backup in “File Name”. Click “Save”.

Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

3. Click “Start”, type “REGEDIT” (without quotation marks) in the “Search” bar and press Enter again.
4. Locate the “UpperFilters” value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

5. On the “Edit” menu, click “Delete”, and then click “OK”.
6. Locate the “LowerFilters” value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

7. On the “Edit” menu, click “Delete”, and then click “OK”.
8. Quit Registry Editor and restart the computer.

 

 

Hope this information is helpful.

Amrita M

Microsoft Answers Support Engineer
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