windows 7 spooler crashes

here is the error message that I recieve when trying to print to a printer on another windows 7 workstation.  This had been working fine until this afternoon.  Then every time you try to print even a test page the spooler service stops and what looks like barcode starts to print then stops.  If I restart the spooler service the rest of a bar code prints.  I have deleted the printer, printer queue, with out any luck. I have completely removed any refernece to this printer in the spool directory.  Still no luck?  the Microsfot Fixer says it is fine.

Faulting application name: spoolsv.exe, version: 6.1.7600.16385, time stamp:

 

Question Info


Last updated March 13, 2018 Views 7,416 Applies to:
Answer
Answer

Hi,

This question really belongs in this Forum : (a moderator will probably move this thread there)

Answers - Windows 7 Hardware and Drivers
http://social.answers.microsoft.com/Forums/en-US/w7hardware/threads

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Check chan vu's message here - the very top one.

fixed spooler subsystem app stopped working
http://social.technet.microsoft.com/Forums/en/itprovistaprinting/thread/460f297a-dd66-4476-a176-542e1519ca3e

===================================

Do these as sort of prerequisites :

Clean up general corruption and repair/replace any damaged/missing files.

Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

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References to Vista also apply to Windows 7.

Go to Printer maker's Site and get the latest drivers - Download - SAVE - do not install yet. When ready
to install - Right Click on the driver - Run As Admin.

Also check with your Printer maker's Support and any forums.

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Use this method to clear the spooler then uninstall and reinstall your printer (check with the maker for
the latest driver).

Check the Mr Fixits here and if you have to use the other methods go back and try them again afterwards.

Printing problems and printing errors - a Mr Fixit
http://support.microsoft.com/gp/printing_problems

Troubleshoot printer problems - a Mr Fixit
http://windowshelp.microsoft.com/Windows/en-US/help/8c11977e-8244-408f-a036-7978a618d7a21033.mspx

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Logon as Admin

Start - type in Search box -> COMMAND - find at top of list and RIGHT CLICK - RUN AS ADMIN

you can copy and paste each line in except the ones in brackets and hit enter after each.

net stop Spooler

(will echo Deleting all print jobs) <-- you should see this returned

ping localhost -n 4 > nul

del /q %SystemRoot%\system32\spool\printers\*.*

net start Spooler

(will echo Done!) <-- you should see this returned

ping localhost -n 4 > nul

Another way
http://4sysops.com/archives/how-to-cancel-a-print-job-that-hangs-under-windows-vista-and-xp/

Check the print cue - DELETE/STOP all jobs - then Right Click on printer - DELETE Printer
http://windowshelp.microsoft.com/Windows/en-US/Help/bb6f81d9-4092-4ac8-9716-2bd008f513e11033.mspx

If using Control Panel - Classic - Printers

Try after unplugging your printer if needed.
-------------------------------------------------------------

Also check the Print Spooler Service and its dependencies and their dependencies.

Print Spooler Service (see next BlackViper link for the Window 7 default dependencies)
http://wiki.blackviper.com/wiki/Print_Spooler

BlackViper Windows 7 Service - default settings
http://www.blackviper.com/Windows_7/servicecfg.htm

How to Fix Windows Vista Print Spooler not Starting
http://www.ehow.com/how_4920100_vista-print-spooler-not-starting.html

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Check this thread if needed - stop and clear the spooler

http://social.answers.microsoft.com/Forums/en-US/vistaperformance/thread/a15779d6-ac0d-42fd-9ac2-a1da241ea19f/

and here

http://social.answers.microsoft.com/Forums/en-US/vistahardware/thread/58b54fa9-cf6f-40f7-90b2-8093c6777493

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Answer
Answer

If you would like to find which printer driver cause the crash issue, I suggest you isolate each driver and run printing job. Please:

1. Open mmc in Start Search box.
2. Click File->Add/Remove snap-in
3. Add "Printer Management". Click Add "The Local Server".
4. Click Finish.
5. Expand Print Servers->[server name]. Click on Drivers.
6. Right-click on the first driver, choose "Set driver isolation"->"Isolated".
7. Start a printing job.
8. If the issue still occurs, change the isolation to System Default for this driver, then isolate the next driver and start printing job.

You can find which driver is the root cause.

You need to involve a Windows 7 compatible driver for Windows 7 clients. If the driver is packed, you can extract the driver pack and add the driver from printer server console. However, if the driver is included in an installation file, you may try the following method.

1. Install the driver on one of the Windows 7 clients.
2. Launch mmc from Start Search box.
3. Click File->Add/Remove Snap-in.
4. Add "Printer Management". Point to the server in "Specify the printer server".
5. Expand "Printer Management"->"Printer Servers"->"Drivers".
6. Right-click, then click "Add a driver".

Please follow the instructions to add the Windows 7 printer driver. After doing so the driver should be added into the server.

If the printer driver is not found, the driver should be not designed for enterprise environment. In this case you may need to add the printer from the client side manually.

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