Windows 7 -- Printer detect as scanner with USB connection

When install Printer Win 7 driver with USB connection, there is scanner icon instead of printer icon on devices and printers   
The Software installation process seems OK except USB connection takes too long(around 10 mins,typically takes 30 seconds).

When installation is done, check 'Devices and Printers',there is only scanner icon,no printer icon(as attachment).

Try to open a word and find the printer to print, no this printer there.

Other information

Compare with other good Windows 7 laptop, 

the issue laptop--There is no USB printing support in Device Manager

the good laptop--There is USB printing support in Device Manager



Hello,

We'd like to better understand your concern first so we can provide the most appropriate solution to your printer issue. What is make and model of your printer? Are you receiving any error codes/messages? If you can include a screenshot of your Device Manager and Devices and Printer, that would be a big help.

You may refer to this Forum Article by Shawn 'Cmdr' Keene [MVP] on how to include a screenshot in your post.

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Thank you for the reply.

The Printer model is HP Color LaserJet M180nw

I have attached several screenshot include both good one and issue one for Devices and Printers and Device Manager.

Device Manager--Issue one--No "USB Printing Support"

Device Manager--Good one

Device and Printers--Issue one

Device and Printers--Good one

Driver Software Installation--Issue one

 Driver Software Installation--Good one

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We appreciate your response. We recommend that you uninstall the printer driver and software then reinstall your printer. The issue might be caused by software conflict.

To uninstall a device by using Device Manager, follow these steps:

  1. Start Control Panel, click Hardware and Sound, and then click Device Manager.

  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.

  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.

  4. When the uninstall process is complete, remove the device.

Note: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Update us with the result.

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Tried several times, but the Software uninstallation/re-installation did not help.

The only way to install the printer successfully is with wired connection, either by TCP/IP port or WSD port.

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Since the issue still occur after reinstalling the printer, download and install the latest driver for your device from the manufacturer's website. You may also contact their technical support team for assistance on downloading and installing drivers from their site.

Let us know the status of the issue.

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I am using the latest software from website.

And I called the manufacture for help, but they mentioned it's more system OS related as it works fine on Windows 10 and other Windows 7 laptop...

That's also the reason i try some luck to post on Microsoft Community, as i suspect some OS component related to USB printing/printer may corrupted.

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Thank you for getting back to us. Since you've already downloaded the latest driver from the website, this issue might be caused by software compatibility. We'd like to know if the printer is working previously on this computer. If yes, what changes has been made prior to this issue?

To continue troubleshooting the issue, kindly uninstall the printer driver then download and install an older version of your device's driver from the manufacturer's website.

Keep us posted with the result.

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There is only one version software from manufacture website.

As I said before...this version goes wrong with issued PC from Day 1...

but working fine on other Win7 laptop or Win10...

It's weird...and I saw several similar complaints at HP's support forum as well. But no one understand what's the reason for this error.

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Question Info


Last updated July 12, 2018 Views 159 Applies to: