Windows 7 print spooler service keeps being turn off.

Windows 7 print spooler service keeps being turn off.  I restart it and it will turn off again, usually when I try to print but sometimes without any user interaction.

Windows 7 Home Prem 64

HP Pavillion e9110T

printers:  HP 2600n, HP 1012, Adobe PDF

Answer
Answer

Hi,

Have you installed the latest printer drivers from the printer manufacturer’s website?

Was the printer working fine before?

Did you make any software or hardware changes to the computer before this issue started?

This behavior occurs if existed printer drivers are corrupt.

I suggest that you remove all the installed printers and reinstall the Windows 7 printer drivers if available.

 Remove a printer

1. Click the "Start" button, type PRINTER in the search box and press Enter.

2. Find the icons of installed printers, and delete them.

3. Right-click on the blank part of the window, and choose "Run as administrator"->"Server Properties".

4. On the Drivers tab, select the listed printers and click the Remove button. Please then select Remove driver and driver package.

5. Open Start menu, input APPWIZ.CPL in the Search box and press ENTER to launch "Programs and Features".

6. Try to remove all related printer software.

 

If the issue is not resolved, I suggest that you clear the printing sub system.

Step 1

======

Start Windows Explorer, and then rename all files and folders in the following two folders:

 

c:\windows\system32\spool\drivers\w32x86

 

To rename a file, we can right click the file and select Rename.

 

Step 2

======

 

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows: http://support.microsoft.com/kb/322756

 

1. Click Start, type REGEDIT in the Start Search Bar, and then press ENTER.

2. Navigate to and then click the following registry key:

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x86

 

View the list of subkeys. There should be only the following subkeys:

 

Drivers

Print Processors

 

If there are any keys other than those listed above, follow these steps:

 

a. On the File menu, click Export.

b. In the File Name box, type a descriptive name for this key -- for example, type WindowsNTx86regkey -- and then click Save to save it to your local Desktop.

 

We can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x86 registry key to restore the key if you experience any problems after you complete this procedure.

 

c. Delete all keys other than Drivers and Print Processors.

 

Step 3

======

Navigate to and click the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key. View the list of subkeys. There should be only the following subkeys:

 

BJ Language Monitor

Local Port

Microsoft Document Imaging Writer Monitor

Microsoft Shared Fax Monitor

Standard TCP/IP Port

USB Monitor

WSD Port

 

If there are any keys other than those listed in above, follow these steps to delete them:

 

a. On the File menu, click Export.

b. In the File Name box, type a descriptive name for this key -- for example, type Monitorsregkey -- and then click Save to save it to your local Desktop.

 

We can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key to restore the key if you experience any problems after you complete this procedure.

 

c. Delete all keys other than the 5 listed above.

 

Step 4

Disconnect the printer cable from the computer, and then restart the computer.

 

Step 5

 Reconnect the printer cable to the computer, install the printer according to the manufacturer's installation instructions, and then check if the issue persists.

 

You can also use these two articles to troubleshoot this issue:

http://support.microsoft.com/kb/2000007

http://support.microsoft.com/kb/933454

Hope this information is helpful. Please let us know if you require further help.

Regards

Rehman – Microsoft Support

John Rubdy
Forum Moderator | Microsoft Community

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Last updated March 27, 2020 Views 8,062 Applies to: