I just purchased an HP Windows 7 64 bit Home Premium laptop for my wife one week ago. I did the easy transfer of her old XP laptop and needed to reinstall the printer driver for our Canon MX860 networked printer. It is networked via an ActionTec Wireless router. The MX860 is setup for a wired connection and has a cat 5 cable to the router. The printing worked for a couple of days and then stopped. I uninstalled the driver and redownloaded the driver from the Canon site for 64 bit Windows 7. I then tried several ways to get the printer working:
1. On a wireless connection to the router, I used the Canon install program, I get an error saying that No Printers Were Found and I had to cancel the installation. (On the laptop I am able to connect to other computers on the network and surf the net. I can enter the printer's IP address (192.168.1.4) and pull up a webpage showing that it has an active status. I also have other laptops that are Windows XP that connect this way and have no problem.
2. Also wirelessly, I went to Printers and Devices in Windows 7, and chose Add A Printer, and then chose the Network option, it searched for a minute or so and then said No Printers Were Found.
3 and 4 - I tried 1 and 2 with the laptop connected to the router via a cat 5 cable.
5. I tried to setup the printer via USB and that works. I then tried to change the port of the printer to a network port and in the process get a message that says The Printer Could Not Be Detected.
When I click on the Network button from the Start Menu, it shows the printer then. If I double click on the printer it gives a message saying that the WSD driver is successfully installed and then loads the printers HTML page and again it shows the device as available. But I am not able to print.
So part of Windows 7 detects my printer and lets me access it via HTTP and the other part of Windows 7 says it cannot find it.
Is there any hope for me? My wife wants to print and I feel like a moron because I have spent hours and have nothing to show for it. I bought the computer at Costco just a few days ago and I guess one option would be to return it. I know the printer works on a laptop with both XP and Vista. Would I be better off getting a different machine or even a different machine with a different OS?