Windows 7 - Bluetooth Headset Grayed Out In Sound - How do I turn it on?

I paired my Bluetooth headset, and it shows up in connected devices, however I am unable to turn it on. 

I tried to turn off the system sounds, however, that just seems to disable all sounds, and has no effect on the Bluetooth headset.

Any idea how to turn this on?

I have a Dell Precision M 4800: Processor; Intel Core i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s) | Windows 7 Enterprise (64-bit) SP1 | Memory 16 GB | SK hynix SH920 2.5" 512GB SSD Hard Drive | Optical device DVD Recordable | Smart Card | Bluetooth | Integrated WiFi wireless

The Bluetooth headset is a Plantronics Voyager Pro - newer model

 

Question Info


Last updated December 2, 2019 Views 2,801 Applies to:

Hi,

I understand that you are unable to connect your Bluetooth headset. I appreciate your effort in trying to resolve the issue.

This issue can occur due to incorrect Bluetooth settings or device driver issue..


Method1:


Hardware and Devices troubleshooter.


http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter


Method 2:


You might need to make your computer discoverable to Bluetooth devices, or set Windows to alert you when a new device tries to connect to your computer. To do this, you need to control how your computer pairs with (connects to) Bluetooth devices.


To control how your computer pairs with Bluetooth devices


a) Open Control Panel by clicking the Start button, and then clicking Control Panel.


b) In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.


c) In the Bluetooth Settings dialog box, click the Options tab and do any of the following:


a. To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.


When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes calledpairing mode.


b. To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.


c. To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.
 
For more information refer the below link.
Add a Bluetooth or other wireless or network device: frequently asked questions


http://windows.microsoft.com/en-US/windows7/Add-a-Bluetooth-or-other-wireless-or-network-device-frequently-asked-questions


Method 3:


Change settings for a Bluetooth enabled device
http://windows.microsoft.com/en-US/windows7/Change-settings-for-a-Bluetooth-enabled-device

 Method 4:


I would suggest you to uninstall and reinstall the Bluetooth driver and check if it helps:
Please follow the steps given here to uninstall and then reinstall the Bluetooth driver.
 
a) Press Windows key + X key when you are at desktop.
b) Select Device Manager.
c) Find and double-click Bluetooth driver from the left panel to uninstall
d) Right-click the device, and click Uninstall.
e) Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
f) After the uninstallation is complete, reboot your computer as soon as possible.
If above mentioned steps doesn’t work then proceed to next step



For more information refer the link below;


http://windows.microsoft.com/en-US/windows7/Connect-to-Bluetooth-and-other-wireless-or-network-devices


Hope it helps.

 For further assistance post back we will be glad to assist you.

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I am having this exact same issue with the same machine. It worked fine when I first got the machine in February 2015, but then in that summer it quit working and has this issue with it graying out. I can connect to my Bose headphones just fine, as both the computer and headphones recognize they are connected to each other, but I just cannot enable the headphones in the "Sounds" settings just like you show (it is grayed out), which makes the headphones unusable.

Anyone figure this out yet? Even the IT guys here at my work couldn't figure it out. Tried uninstalling and reinstalling both the DW1550 and Microsoft Bluetooth Enumerator in device manager multiple times. Still no luck.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

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