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Lopo1132

Windows 7 (64b) Explorer restarting all the time

I am running Windows 7 64b and Explorer crash all the time..

Here is my debug:

User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:

Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x64

Product: WinNt, suite: SingleUserTS

Machine Name:

Debug session time: Tue Sep 20 22:11:05.000 2011 (UTC + 2:00)

System Uptime: not available

Process Uptime: 0 days 0:51:38.000

................................................................

.........................................................

Loading unloaded module list

.......................................................

This dump file has an exception of interest stored in it.

The stored exception information can be accessed via .ecxr.

(930.a40): Access violation - code c0000005 (first/second chance not available)

ntdll!NtWaitForMultipleObjects+0xa:

00000000`771818ca c3 ret

0:000> !analyze -v to get detailed information

*******************************************************************************

* *

* Exception Analysis *

* *

*******************************************************************************

GetPageUrlData failed, server returned HTTP status 404

URL requested: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d672ee4/ntdll_dll/6_1_7601_17514/4ce7c8f9/c0000005/000532d0.htm?Retriage=1

FAULTING_IP:

ntdll!RtlFreeHeap+d0

00000000`771832d0 4c8b6308 mov r12,qword ptr [rbx+8]

EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)

ExceptionAddress: 00000000771832d0 (ntdll!RtlFreeHeap+0x00000000000000d0)

ExceptionCode: c0000005 (Access violation)

ExceptionFlags: 00000000

NumberParameters: 2

Parameter[0]: 0000000000000000

Parameter[1]: 00000e474b588178

Attempt to read from address 00000e474b588178

PROCESS_NAME: explorer.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - Instruksjonen i 0x%08lx refererte minne ved adressen 0x%08lx. Minnet kunne ikke v re %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Instruksjonen i 0x%08lx refererte minne ved adressen 0x%08lx. Minnet kunne ikke v re %s.

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 00000e474b588178

READ_ADDRESS: 00000e474b588178

FOLLOWUP_IP:

ntdll!RtlFreeHeap+d0

00000000`771832d0 4c8b6308 mov r12,qword ptr [rbx+8]

MOD_LIST: <ANALYSIS/>

NTGLOBALFLAG: 0

APPLICATION_VERIFIER_FLAGS: 0

LAST_CONTROL_TRANSFER: from 000007fefeb9a260 to 00000000771832d0

ADDITIONAL_DEBUG_TEXT: Enable Pageheap/AutoVerifer ; Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]

FAULTING_THREAD: 0000000000000a40

DEFAULT_BUCKET_ID: HEAP_CORRUPTION

PRIMARY_PROBLEM_CLASS: HEAP_CORRUPTION

BUGCHECK_STR: APPLICATION_FAULT_HEAP_CORRUPTION_HEAP_CORRUPTION_INVALID_POINTER_READ_FILL_PATTERN_ffffffff

STACK_TEXT:

00000000`000ea960 00000000`771832d0 ntdll!RtlFreeHeap+0xd0

00000000`000ea9e0 000007fe`feb9a260 rpcrt4!LRPC_BINDING_HANDLE::`vector deleting destructor'+0xa0

00000000`000eaa30 000007fe`feb9a539 rpcrt4!LRPC_CCALL::`scalar deleting destructor'+0x59

00000000`000eaa80 000007fe`fec40d2a rpcrt4!NdrpClientCall2+0x13d8

00000000`000eb1f0 000007fe`fec40dfd rpcrt4!NdrClientCall2+0x1d

00000000`000eb220 000007fe`fea76553 sechost!CloseServiceHandle+0x3b

00000000`000eb260 000007fe`f92020c4 cscapi!WPP_SF_s+0x15c

00000000`000eb2a0 000007fe`f9201ff5 cscapi!WPP_SF_s+0x1a9

00000000`000eb310 000007fe`f9201f49 cscapi!OfflineFilesQueryStatus+0x6a

00000000`000eb350 000007fe`fbea17b8 cscui!DllGetClassObject+0xff

00000000`000eb3a0 000007fe`fd9a7952 ole32!CClassCache::CDllPathEntry::DllGetClassObject+0x42

00000000`000eb400 000007fe`fd991806 ole32!CClassCache::CDllFnPtrMoniker::BindToObjectNoSwitch+0x26

00000000`000eb440 000007fe`fd99243f ole32!CClassCache::GetClassObject+0x5f

00000000`000eb4b0 000007fe`fd9922e8 ole32!CServerContextActivator::CreateInstance+0x178

00000000`000eb5d0 000007fe`fd99169a ole32!ActivationPropertiesIn::DelegateCreateInstance+0x5e

00000000`000eb640 000007fe`fd99192c ole32!CApartmentActivator::CreateInstance+0x88

00000000`000eb6e0 000007fe`fd99199e ole32!CProcessActivator::CCICallback+0x4e

00000000`000eb720 000007fe`fd9b6e83 ole32!CProcessActivator::AttemptActivation+0x33

00000000`000eb760 000007fe`fd9b6e17 ole32!CProcessActivator::ActivateByContext+0x7f

00000000`000eb7f0 000007fe`fd992567 ole32!CProcessActivator::CreateInstance+0x77

00000000`000eb830 000007fe`fd99169a ole32!ActivationPropertiesIn::DelegateCreateInstance+0x5e

00000000`000eb8a0 000007fe`fd9917a7 ole32!CClientContextActivator::CreateInstance+0xeb

00000000`000ebb50 000007fe`fd99169a ole32!ActivationPropertiesIn::DelegateCreateInstance+0x5e

00000000`000ebbc0 000007fe`fd992090 ole32!ICoCreateInstanceEx+0x5f5

00000000`000ec710 000007fe`fd9a760b ole32!CoCreateInstance+0x17b

00000000`000ec800 000007fe`fdc651fd shell32!_SHCoCreateInstance+0x209

00000000`000ecb00 000007fe`fdc4a950 shell32!SHExtCoCreateInstance+0x28

00000000`000ecb50 000007fe`fdc2de35 shell32!DCA_SHExtCoCreateInstance+0x3d

00000000`000ecb90 000007fe`fdc2f158 shell32!HDXA_QueryContextMenu+0x287

00000000`000ecdb0 000007fe`fdc2ec65 shell32!CDefFolderMenu::QueryContextMenu+0x625

00000000`000ecfc0 000007fe`fde5c445 shell32!CDefView::_DoContextMenuPopup+0x19d

00000000`000ed390 000007fe`fde5cb35 shell32!CDefView::OnSelectionContextMenu+0x109

00000000`000ed3e0 000007fe`fdf439f6 shell32!CListViewHost::ShowContextMenu+0x1f6

00000000`000ed470 000007fe`fde63294 shell32!CDefView::_OnContextMenu+0x110

00000000`000ed4f0 000007fe`fdd9eb56 shell32!CDefView::WndProc+0x889

00000000`000ed6c0 000007fe`fdc80c63 shell32!CDefView::s_WndProc+0x7c

00000000`000ed700 00000000`76f29bd1 user32!UserCallWinProcCheckWow+0x1ad

00000000`000ed7c0 00000000`76f23bfc user32!CallWindowProcAorW+0xdc

00000000`000ed810 00000000`76f23b78 user32!CallWindowProcW+0x18

00000000`000ed850 000007fe`fbcc6215 comctl32!CallOriginalWndProc+0x1d

00000000`000ed890 000007fe`fbcc69a0 comctl32!CallNextSubclassProc+0x8c

00000000`000ed910 000007fe`fbcc6768 comctl32!DefSubclassProc+0x7c

00000000`000ed960 000007fe`fdc80a9e shell32!DefSubclassProc+0x56

00000000`000ed990 000007fe`fdc80eb3 shell32!CListViewHost::_ViewSubclassWndProc+0x3e1

00000000`000edc50 000007fe`fdc80ddf shell32!CListViewHost::s_ViewSubclassWndProc+0x4f

00000000`000edca0 000007fe`fbcc69a0 comctl32!CallNextSubclassProc+0x8c

00000000`000edd20 000007fe`fbcc6877 comctl32!MasterSubclassProc+0xe7

00000000`000eddc0 00000000`76f29bd1 user32!UserCallWinProcCheckWow+0x1ad

00000000`000ede80 00000000`76f272cb user32!DispatchClientMessage+0xc3

00000000`000edee0 00000000`76f26829 user32!_fnDWORD+0x2d

00000000`000edf40 00000000`77181225 ntdll!KiUserCallbackDispatcherContinue+0x0

00000000`000edfc8 00000000`76f2685a user32!NtUserMessageCall+0xa

00000000`000edfd0 00000000`76f268a2 user32!RealDefWindowProcWorker+0xa4

00000000`000ee0a0 00000000`76f2760e user32!RealDefWindowProcW+0x5a

00000000`000ee0e0 000007fe`fbac1644 uxtheme!_ThemeDefWindowProc+0x278

00000000`000ee190 000007fe`fbac1445 uxtheme!ThemeDefWindowProcW+0x11

00000000`000ee1d0 00000000`76f289d3 user32!DefWindowProcW+0xe6

00000000`000ee220 000007fe`fbd28a9e comctl32!CListView::WndProc+0x2a42

00000000`000ee420 000007fe`fbd26011 comctl32!CListView::s_WndProc+0x6cd

00000000`000ee480 00000000`76f29bd1 user32!UserCallWinProcCheckWow+0x1ad

00000000`000ee540 00000000`76f23bfc user32!CallWindowProcAorW+0xdc

00000000`000ee590 00000000`76f23b78 user32!CallWindowProcW+0x18

00000000`000ee5d0 000007fe`fbcc6215 comctl32!CallOriginalWndProc+0x1d

00000000`000ee610 000007fe`fbcc69a0 comctl32!CallNextSubclassProc+0x8c

00000000`000ee690 000007fe`fbcc6768 comctl32!DefSubclassProc+0x7c

00000000`000ee6e0 000007fe`fdc80a9e shell32!DefSubclassProc+0x56

00000000`000ee710 000007fe`fdc80b7a shell32!CListViewHost::s_ListViewSubclassWndProc+0x31e

00000000`000ee7f0 000007fe`fbcc69a0 comctl32!CallNextSubclassProc+0x8c

00000000`000ee870 000007fe`fbcc6877 comctl32!MasterSubclassProc+0xe7

00000000`000ee910 00000000`76f29bd1 user32!UserCallWinProcCheckWow+0x1ad

00000000`000ee9d0 00000000`76f272cb user32!DispatchClientMessage+0xc3

00000000`000eea30 00000000`76f26829 user32!_fnDWORD+0x2d

00000000`000eea90 00000000`77181225 ntdll!KiUserCallbackDispatcherContinue+0x0

00000000`000eeb18 00000000`76f2685a user32!NtUserMessageCall+0xa

00000000`000eeb20 00000000`76f23838 user32!SendMessageWorker+0x73d

00000000`000eebb0 00000000`76f26bad user32!SendMessageW+0x5c

00000000`000eec00 000007fe`fbdc6824 comctl32!CLVMouseManager::HandleMouse+0xf8c

00000000`000eed60 000007fe`fbd26a38 comctl32!CListView::WndProc+0x9dc

00000000`000eef60 000007fe`fbd26011 comctl32!CListView::s_WndProc+0x6cd

00000000`000eefc0 00000000`76f29bd1 user32!UserCallWinProcCheckWow+0x1ad

00000000`000ef080 00000000`76f23bfc user32!CallWindowProcAorW+0xdc

00000000`000ef0d0 00000000`76f23b78 user32!CallWindowProcW+0x18

00000000`000ef110 000007fe`fbcc6215 comctl32!CallOriginalWndProc+0x1d

00000000`000ef150 000007fe`fbcc69a0 comctl32!CallNextSubclassProc+0x8c

00000000`000ef1d0 000007fe`fbcc6768 comctl32!DefSubclassProc+0x7c

00000000`000ef220 000007fe`fdc80a9e shell32!DefSubclassProc+0x56

00000000`000ef250 000007fe`fdc80b7a shell32!CListViewHost::s_ListViewSubclassWndProc+0x31e

00000000`000ef330 000007fe`fbcc69a0 comctl32!CallNextSubclassProc+0x8c

00000000`000ef3b0 000007fe`fbcc6877 comctl32!MasterSubclassProc+0xe7

00000000`000ef450 00000000`76f29bd1 user32!UserCallWinProcCheckWow+0x1ad

00000000`000ef510 00000000`76f298da user32!DispatchMessageWorker+0x3b5

00000000`000ef590 000007fe`fdc8664e shell32!CDesktopBrowser::_PeekForAMessage+0x17b

00000000`000ef610 000007fe`fdc865a4 shell32!CDesktopBrowser::_MessageLoop+0x24

00000000`000ef650 000007fe`fdbe7765 shell32!SHDesktopMessageLoop+0x7e

00000000`000ef690 00000000`ff840ac1 explorer!wWinMain+0xb1e

00000000`000efd40 00000000`ff84b8d5 explorer!DelayLoadFailureHook+0x208

00000000`000efe00 00000000`7702652d kernel32!BaseThreadInitThunk+0xd

00000000`000efe30 00000000`7715c521 ntdll!RtlUserThreadStart+0x1d

SYMBOL_NAME: heap_corruption!heap_corruption

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: heap_corruption

IMAGE_NAME: heap_corruption

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .cxr 000EA3A0 ; kb ; dds ea960 ; kb

FAILURE_BUCKET_ID: HEAP_CORRUPTION_c0000005_heap_corruption!heap_corruption

BUCKET_ID: X64_APPLICATION_FAULT_HEAP_CORRUPTION_HEAP_CORRUPTION_INVALID_POINTER_READ_FILL_PATTERN_ffffffff_heap_corruption!heap_corruption

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d672ee4/ntdll_dll/6_1_7601_17514/4ce7c8f9/c0000005/000532d0.htm?Retriage=1

Followup: MachineOwner

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:

Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x64

Product: WinNt, suite: SingleUserTS

Machine Name:

Debug session time: Tue Sep 20 07:26:07.000 2011 (UTC + 2:00)

System Uptime: not available

Process Uptime: 0 days 0:52:00.000

................................................................

.............................................................

Loading unloaded module list

..............................................

This dump file has an exception of interest stored in it.

The stored exception information can be accessed via .ecxr.

(1768.d60): Access violation - code c0000005 (first/second chance not available)

ntdll!NtWaitForMultipleObjects+0xa:

00000000`771818ca c3 ret

0:021> !analyze -v to get detailed information

*******************************************************************************

* *

* Exception Analysis *

* *

*******************************************************************************

GetPageUrlData failed, server returned HTTP status 404

URL requested: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d672ee4/shell32_dll/6_1_7601_17514/4ce7c9a6/c0000005/0009a6a7.htm?Retriage=1

FAULTING_IP:

shell32!CByteHashTable::_LookupEntry+47

000007fe`fdc7a6a7 8b4b08 mov ecx,dword ptr [rbx+8]

EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)

ExceptionAddress: 000007fefdc7a6a7 (shell32!CByteHashTable::_LookupEntry+0x0000000000000047)

ExceptionCode: c0000005 (Access violation)

ExceptionFlags: 00000000

NumberParameters: 2

Parameter[0]: 0000000000000000

Parameter[1]: ffffffffffffffff

Attempt to read from address ffffffffffffffff

DEFAULT_BUCKET_ID: INVALID_POINTER_READ

PROCESS_NAME: explorer.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - Instruksjonen i 0x%08lx refererte minne ved adressen 0x%08lx. Minnet kunne ikke v re %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Instruksjonen i 0x%08lx refererte minne ved adressen 0x%08lx. Minnet kunne ikke v re %s.

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

READ_ADDRESS: ffffffffffffffff

FOLLOWUP_IP:

shell32!CByteHashTable::_LookupEntry+47

000007fe`fdc7a6a7 8b4b08 mov ecx,dword ptr [rbx+8]

MOD_LIST: <ANALYSIS/>

NTGLOBALFLAG: 0

APPLICATION_VERIFIER_FLAGS: 0

FAULTING_THREAD: 0000000000000d60

PRIMARY_PROBLEM_CLASS: INVALID_POINTER_READ

BUGCHECK_STR: APPLICATION_FAULT_INVALID_POINTER_READ

LAST_CONTROL_TRANSFER: from 000007fefdc7a800 to 000007fefdc7a6a7

STACK_TEXT:

00000000`0391e280 000007fe`fdc7a800 : 00000000`00000000 00000000`00000008 00000000`00000000 000007fe`fe043be8 : shell32!CByteHashTable::_LookupEntry+0x47

00000000`0391e2e0 000007fe`fdc6819f : 00000000`00000000 00000000`05f08b90 00000000`05f08b90 00000000`05f08da0 : shell32!CByteHashTable::_GetValue+0x88

00000000`0391e330 000007fe`fdc83d08 : 00000000`05f08b80 ffffffff`fda158e0 00000000`05f08b80 00000000`63f730c8 : shell32!CPrivateProfileCache::RetrieveINIFile+0xb6

00000000`0391e3a0 000007fe`fdc680d3 : 00000000`00000000 00000000`0391e470 00000000`00100000 00000000`09298930 : shell32!CPrivateProfile::Initialize+0x16d

00000000`0391e3f0 000007fe`fdd07b43 : 00000000`00000000 00000000`09298930 00000000`05f08b80 00000000`00000000 : shell32!SHGetCachedPrivateProfile+0x57

00000000`0391e430 000007fe`fdc520d9 : 00000000`00000000 00000000`09298930 000007fe`00000002 00000000`00000074 : shell32!CFSPropertyStoreFactory::_GetDesktopIniStore+0xf8

00000000`0391e6d0 000007fe`fdd329f9 : 00000000`80004003 00000000`80004003 00000000`80004003 00000000`07eb1500 : shell32!CFSPropertyStoreFactory::_GetFileStore+0x199

00000000`0391e9a0 000007fe`fdd2c482 : 00000000`00000000 00000000`00000000 000007fe`fbb92bb0 00000000`07eed770 : shell32!CFSPropertyStoreFactory::_GetDelayedPropertyStore+0xdd

00000000`0391eec0 000007fe`fbb4924c : 00000000`00000000 00000000`7a00007a 00000000`00000000 00000000`07eed770 : shell32!CFSPropertyStoreFactory::GetDelayedPropertyStore+0x22

00000000`0391ef00 000007fe`fbb25bf4 : 0000774f`e5ad9bf6 00000000`00000000 00000000`0391f6d0 00000000`0391f6d0 : propsys!CDelayedPropertyStore::v_GetDelegate+0xa0

00000000`0391ef90 000007fe`fbb25b32 : 00000000`09238730 00000000`00000000 00000000`000000c0 00000000`00090000 : propsys!CMultiplexPropertyStore::_GetValue+0xb3

00000000`0391f040 000007fe`fbb24cc9 : 00000000`0009ed70 00000000`00098620 00000000`00090288 00000000`00098620 : propsys!CMultiplexPropertyStore::GetValue+0x12

00000000`0391f080 000007fe`fbb25c1e : 00000000`00000000 00000000`0391f6d0 00000000`0391f6d0 00000000`0391f6d0 : propsys!PSGetValueAndPath+0xae

00000000`0391f110 000007fe`fbb25b32 : 00000000`05e54328 000007fe`fbb210e4 00000000`091ea1f0 000007fe`fbb90be0 : propsys!CMultiplexPropertyStore::_GetValue+0xdd

00000000`0391f1c0 000007fe`fbb24cc9 : 00000000`07ef1fd0 000007fe`fbb90be0 000007fe`fbb90120 00000000`091ea1f0 : propsys!CMultiplexPropertyStore::GetValue+0x12

00000000`0391f200 000007fe`fbb24bb9 : 00000000`00000000 000007fe`fbb27996 00000000`00000000 00000000`0391f350 : propsys!PSGetValueAndPath+0xae

00000000`0391f290 000007fe`fbb24af1 : 00000000`0391f6d0 00000000`80004005 00000000`0391f6d0 00000000`0391f6d0 : propsys!CPropertyProvider::_GetValue+0xc8

00000000`0391f320 000007fe`fbb24a5e : 00000000`090ec710 000007fe`fbb2db6d 00000000`090ec710 00000000`00000000 : propsys!CPropertyProvider::_GetValueHelper+0x85

00000000`0391f3b0 000007fe`fdc2a1d0 : 00000000`0912f8a0 00000000`00000000 00000000`090ec718 00000000`0391f518 : propsys!CPropertyProvider::GetValue+0x12

00000000`0391f3f0 000007fe`fdc29f83 : 00000000`00000000 00000000`00000000 00000000`0912f8a0 00000000`00000000 : shell32!ItemStore_ExtractProperty+0x1d6

00000000`0391f480 000007fe`fdd52a2b : 00000000`0912f8a0 00000000`0912f8a0 00000000`00000004 00000000`093b5c40 : shell32!ItemStore_GetCachedProperty+0x4c8

00000000`0391f5a0 000007fe`fdd56559 : 00000000`090f4ee0 00000000`091fd540 00000000`093b5c40 00000000`093b5c40 : shell32!CCachedShellItem::GetValue+0x170

00000000`0391f660 000007fe`fdc4c684 : 00000000`093e30c0 00000000`093b5c40 00000000`00000000 000007fe`fdc44fcd : shell32!CPropertyTask::InternalResumeRT+0x233

00000000`0391f740 000007fe`fdc7f0eb : 80000000`01000000 00000000`0391f7d0 00000000`093e30c0 00000000`0000000a : shell32!CRunnableTask::Run+0xda

00000000`0391f770 000007fe`fdc82c8a : 00000000`093e30c0 00000000`00000000 00000000`093e30c0 00000000`00000002 : shell32!CShellTask::TT_Run+0x124

00000000`0391f7a0 000007fe`fdc82de2 : 00000000`093061c0 00000000`093061c0 00000000`00000000 00000000`00000000 : shell32!CShellTaskThread::ThreadProc+0x1d2

00000000`0391f840 000007fe`fecd3843 : 000007ff`fffd9000 00000000`036e1fb0 00000000`000d3000 00000000`00000000 : shell32!CShellTaskThread::s_ThreadProc+0x22

00000000`0391f870 00000000`771515ab : 00000000`07e205a0 00000000`07e205a0 00000000`036e1fb0 00000000`00000002 : shlwapi!ExecuteWorkItemThreadProc+0xf

00000000`0391f8a0 00000000`77150c26 : 00000000`00000000 00000000`093061a0 00000000`000d3000 00000000`05fe0768 : ntdll!RtlpTpWorkCallback+0x16b

00000000`0391f980 00000000`7702652d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!TppWorkerThread+0x5ff

00000000`0391fc80 00000000`7715c521 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd

00000000`0391fcb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: shell32!CByteHashTable::_LookupEntry+47

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: shell32

IMAGE_NAME: shell32.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7c9a6

STACK_COMMAND: ~21s; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_shell32.dll!CByteHashTable::_LookupEntry

BUCKET_ID: X64_APPLICATION_FAULT_INVALID_POINTER_READ_shell32!CByteHashTable::_LookupEntry+47

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d672ee4/shell32_dll/6_1_7601_17514/4ce7c9a6/c0000005/0009a6a7.htm?Retriage=1

Followup: MachineOwner

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:

Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x64

Product: WinNt, suite: SingleUserTS

Machine Name:

Debug session time: Tue Sep 20 21:19:27.000 2011 (UTC + 2:00)

System Uptime: not available

Process Uptime: 0 days 1:02:20.000

................................................................

.........................................................

Loading unloaded module list

.........................................................

This dump file has an exception of interest stored in it.

The stored exception information can be accessed via .ecxr.

(31c.544): Unknown exception - code c0000374 (first/second chance not available)

ntdll!NtWaitForSingleObject+0xa:

00000000`7718135a c3 ret

0:022> !analyze -v to get detailed information

*******************************************************************************

* *

* Exception Analysis *

* *

*******************************************************************************

Cannot find frame 0x9, previous scope unchanged

GetPageUrlData failed, server returned HTTP status 404

URL requested: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d672ee4/ntdll_dll/6_1_7601_17514/4ce7c8f9/c0000374/000c40f2.htm?Retriage=1

FAULTING_IP:

ntdll!RtlReportCriticalFailure+62

00000000`771f40f2 eb00 jmp ntdll!RtlReportCriticalFailure+0x64 (00000000`771f40f4)

EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)

ExceptionAddress: 00000000771f40f2 (ntdll!RtlReportCriticalFailure+0x0000000000000062)

ExceptionCode: c0000374

ExceptionFlags: 00000001

NumberParameters: 1

Parameter[0]: 000000007726b450

DEFAULT_BUCKET_ID: STATUS_HEAP_CORRUPTION

PROCESS_NAME: explorer.exe

ERROR_CODE: (NTSTATUS) 0xc0000374 - En heap har blitt skadet.

EXCEPTION_CODE: (NTSTATUS) 0xc0000374 - En heap har blitt skadet.

EXCEPTION_PARAMETER1: 000000007726b450

MOD_LIST: <ANALYSIS/>

NTGLOBALFLAG: 0

APPLICATION_VERIFIER_FLAGS: 0

FAULTING_THREAD: 0000000000000544

PRIMARY_PROBLEM_CLASS: STATUS_HEAP_CORRUPTION

BUGCHECK_STR: APPLICATION_FAULT_STATUS_HEAP_CORRUPTION

LAST_CONTROL_TRANSFER: from 00000000771f4736 to 00000000771f40f2

STACK_TEXT:

00000000`052df280 00000000`771f4736 : 00000000`00000002 00000000`00000023 00000000`89090080 00000000`00000003 : ntdll!RtlReportCriticalFailure+0x62

00000000`052df350 00000000`771f5942 : 00000000`00000000 00000000`0029b390 00000000`00362750 00000000`77156655 : ntdll!RtlpReportHeapFailure+0x26

00000000`052df380 00000000`771f75f4 : 00000000`00280000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlpHeapHandleError+0x12

00000000`052df3b0 00000000`7719dc8f : 00000000`09e14870 00000000`00280000 00000000`09e14880 00000000`00000000 : ntdll!RtlpLogHeapFailure+0xa4

00000000`052df3e0 000007fe`feba448a : 00000000`00000000 00000000`09d012a0 00000000`0b875090 00000000`0b968ba0 : ntdll! ?? ::FNODOBFM::`string'+0x10c54

00000000`052df460 000007fe`feb884de : 00000000`00000000 00000000`00000001 00000000`0b968ba0 000007fe`feb888ee : rpcrt4!DCE_BINDING::~DCE_BINDING+0x1a

00000000`052df490 000007fe`feb8b917 : 00000000`0b875090 00000000`00000000 00000000`0b968ba0 00000000`000006bf : rpcrt4!DCE_BINDING::`scalar deleting destructor'+0xe

00000000`052df4c0 000007fe`feb8b8b4 : 00000000`00000001 00000000`00000001 00000000`0b704ea0 00000000`00000000 : rpcrt4!OSF_CASSOCIATION::~OSF_CASSOCIATION+0x37

00000000`052df4f0 000007fe`febaf074 : 00000000`034f1cc4 00000000`0b9751a0 00000000`0b968ba0 00000000`00000000 : rpcrt4!OSF_CASSOCIATION::`vector deleting destructor'+0x14

00000000`052df520 000007fe`feb732a5 : 00000000`034f1cc4 00000000`00000000 00000000`0b968ba0 00000000`00000000 : rpcrt4!REFERENCED_OBJECT::FreeObject+0x14

00000000`052df550 000007fe`feb84c19 : 00000000`00000000 00000000`002c18b0 00000000`002c1960 00000000`052df718 : rpcrt4!OSF_CASSOCIATION::OsfDeleteLingeringAssociations+0x14a

00000000`052df580 00000000`771463e5 : 00000000`002c18b0 00000000`00000000 00000000`002c1960 00000000`052df718 : rpcrt4!PerformGarbageCollection+0xf8

00000000`052df5b0 00000000`77146bd2 : 00000000`002c2da0 00000000`772345e8 00000000`00000000 00000000`77234610 : ntdll!TppTimerpExecuteCallback+0x105

00000000`052df610 00000000`7702652d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!TppWorkerThread+0x6c9

00000000`052df910 00000000`7715c521 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd

00000000`052df940 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d

FOLLOWUP_IP:

rpcrt4!DCE_BINDING::~DCE_BINDING+1a

000007fe`feba448a 488b4b10 mov rcx,qword ptr [rbx+10h]

SYMBOL_STACK_INDEX: 5

SYMBOL_NAME: rpcrt4!DCE_BINDING::~DCE_BINDING+1a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: rpcrt4

IMAGE_NAME: rpcrt4.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7c96e

STACK_COMMAND: ~22s; .ecxr ; kb

FAILURE_BUCKET_ID: STATUS_HEAP_CORRUPTION_c0000374_rpcrt4.dll!DCE_BINDING::_DCE_BINDING

BUCKET_ID: X64_APPLICATION_FAULT_STATUS_HEAP_CORRUPTION_rpcrt4!DCE_BINDING::_DCE_BINDING+1a

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d672ee4/ntdll_dll/6_1_7601_17514/4ce7c8f9/c0000374/000c40f2.htm?Retriage=1

Followup: MachineOwner

---------

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Answer

auggy

The problem may be a problematic third party context menu handler.

The following link has some info and a download to ShellExView which you can use to selectively disable third party context menu handlers to find out a problematic one:

http://windowsxp.mvps.org/slowrightclick.htm

If this is the same problem as here start with disabling Avast's context menu entries.

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Last updated March 13, 2018 Views 1,919 Applies to:

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