Unable to print on Xerox Phaser 6180MFP "Print driver host for 32 bit applications has stopped working" Windows 7

**Original Title**
Upgraded to Windows 7 and installed print driver, now when I try to print, I get this message: 'Print driver host for 32 bit applications has stopped working'

 

I just upgraded from Windows XP to Windows 7(64 bit) and have a Xerox Phaser 6180MFP.  I downloaded the 64 bit driver and installed it.  The test page printed out just fine during installation.  Now I'm trying to print from Word 2003 and from Internet Explorer 8 and all I get is a message that 'print driver host for 32bit applications has stopped working'.  The system cannot solve the problem and I can't find anything helpful on the microsoft support site. 

Can anyone help?

Thanks.

Answer
Answer
I'm back!

My apologies for the troubles people have been encountering when contacting support for help with this issue. My original posting should have included additional information regarding how to receive support when calling from outside North America.

To find the correct contact information for your country, go to Xerox.com and check to make sure the country setting in the top right corner reflects your country. Then, click on the Contact Us link. You will see a list of phone numbers under the Customer Service heading. I have included an example of what you would see for the UK. When you call the Welcome Center for technical assistance, please request to be directed to 2nd level support. Our 2nd level support representatives can access the beta drivers you need to fix this problem. We expect to have the drivers available publicly on Xerox.com soon. In the meantime, this route should get you the assistance you need.



Customer Service
For General enquiries call us on 0870 873 3873 or email us. Non-technical enquiries only.

For Account enquiries call us on
0870 400 8904/5 or email us.
Account and Machine Serial number required

For technical enquiries please call our Welcome Centre on 0870 900 5501
A Machine Serial Number is required

For Paper, Consumables and other Supplies call 0870 900 5503

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Answer
Answer
Most likely the Lexmark driver is corrupting the memory of the splwow64.exe process.  Launch the 64bit version of IE rather than the 32bit version.  The splwow64 process is only used by 32bit applications.
Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Formerly with Windows print team

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Last updated December 18, 2019 Views 49,889 Applies to: