Unable to Pair Bluetooth Socket Mobile CHS7Ci Barcode SCanner

I have been unable to connect my Socket Mobile CHS 7Ci barcode scanner to my HP Elite Book windows 7 OS. Does anyone have any suggestions? The devise shows in the devices and printers but seems to always be greyed out and does not scan anything. I called the socket help desk and it was determined that the scanner was fine but a setting on the laptop. The scanner does pair to my Samsung note 4 and scans fine.

Hi,

Sorry for the delay in response.

Thank you for posting your query at Microsoft community.

Hardware devices are not working or are not detected in Windows

http://support.microsoft.com/mats/hardware_device_problems/

Diagnose and fix Windows USB problems automatically

http://support.microsoft.com/mats/Windows_USB_diagnostics

Hope the information provided was helpful and do let us know if you need any assistance in the future. We will be glad to help.

 

Rohit Chettri
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Last updated March 13, 2025 Views 479 Applies to: