Unable to burn Factory Default Restore Disks. Code 0x207 error

Hope someone can help with this, I just got a new Acer Aspire 5532 Series Laptop with Windows 7 Home Premium 64 bit pre-loaded. When I tried to burn the set of Acer Factory Default Restore disks, the first one was OK, but on the 2nd disk I got the following error msg:  "Code 0x207 - 519 successfully 8. this COM excepetion does not be included in the error definition of IMAP18007045D. The request could not be performed because of an I/O device error (exception from HRESULT 0X8007045d FIRMWARE VER: kX04"

I then managed to burn the single System Restore Disk, but got the error again when I tried to do the full restore set, this time on the first disk. Thinking it might be the actual disks I tried a different brand, same result.

I checked Device Manager and the DVD drive showed a mark (couldn't make out what could be a ? mark) but the properties tab said the device was working OK, it also said "Windows did not start a related device driver" so I tried updating the drivers. Windows said that the best driver was already installed.The drive can play music from CD's and films on DVD. I haven't tried any 3rd party writing software as I just want to get my restore disks sorted first.

I tried Acer's Tech Support site and saw a fix for a similar problem with Vista 64 bit systems giving a Code 0x205 error, but don't know if it would work on Win 7. I put the same question to their Tech support but I'm getting nowhere with them, the Laptop was purchased in the UK on 4th March 2010 but I live in Turkey, they wanted me to contact .. wait for it  ... Dubia !!! Joke or what.

 

 

Answer
Answer
Sorry - don't know how I managed to duplicate my post. Anyway, latest is  I CAN burn fromWindow Explorer, so it definitely isn't the drive. Successfully burned some files from the hard drive to CD. Written my letter to Acer, mainly to complain about their customer support system. Hopefully they will do the right thing and supply me with a set of disks FOC as it's their creation app that has given me so much angst. Thanks again for  your patience and support.

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Last updated December 18, 2018 Views 9,155 Applies to: