Trying to get a USB to Serial cable installed on Windows 7 (64-bit).

I am trying to get a USB to Serial cable installed on Windows 7 (64-bit). Radio Shack Model: 26-949. The cable works fine in XP. I have tried Radio Shack, FTDI, Prolific drivers, but to no avail. When I try to load the drivers, it does not recognize the device. When I plug in the device, instead of comping up as a COM port, it shows up as "Other Device \ USB-Serial Controller". I have completely restored Windows (re-formated hard drive, re-installed Windows), but none of the drivers I have found will work with Windows 7 (64-bit).
Answer
Answer
Hi BUBBA211,

Thank you for using Microsoft Windows forum.

Check if your USB device is compatible in Windows 7 Compatibility center : http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

Does not seem to be compatible with Windows 7 64bit edition.

Contact the manufacturer as they are the best people to answer to your question.

In the meantime, run your USB device in Compatibility mode.

Follow the steps from the link to Make older programs run in this version of Windows : http://windows.microsoft.com/en-us/windows-vista/Make-older-programs-run-in-this-version-of-Windows

Hope it helped
Azeez Nadeem - Microsoft Support

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Last updated March 3, 2020 Views 106,295 Applies to: