Thunking WIA APIS from 32 to 64 process has stopped working...

I have recently been getting this error, "Thunking WIA APIS from 32 to 64 process has stopped working " as below when scanning document by using Canon CanoScan Lite 25. After close this window error, sequencely pop up another error,"CanoScan Toolbox Application has stopped working". Even though I uninstalled driver and its software and reinstalled them back, there are same these two errors. It worked well before. It look like os system was corrupted.  Thank for any help on this matter.

  Problem Event Name: APPCRASH
  Application Name: wiawow64.exe
  Application Version: 6.1.7600.16385
  Application Timestamp: 4a5bd2d1
  Fault Module Name: CNQL1213.DLL
  Fault Module Version: 1.0.4.0
  Fault Module Timestamp: 44234ec6
  Exception Code: c0000005
  Exception Offset: 000000000000aac7
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 17417
 

  Problem Event Name: APPCRASH
  Application Name: CSTBox.exe
  Application Version: 4.9.3.2
  Application Timestamp: 44fd2d8a
  Fault Module Name: ntdll.dll
  Fault Module Version: 6.1.7601.23915
  Fault Module Timestamp: 59b94a16
  Exception Code: c00000fd
  Exception Offset: 0003261a
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 17417

Answer
Answer

Hi conan007,

It's possible that there are multiple devices listed on your computer which is causing conflict in detecting your scanner. To help you sort this out, follow the steps below:

  1. Press Windows key + R, type control then press Enter.
  2. On the Control Panel, under view by: select Small icons.
  3. Click on Devices and Printers then under Printer section, remove all the devices listed except for the scanner that you are using.
  4. Restart your computer.

If the issue persists, create a new administrator account.

  1. Press Windows key + R, type control then press Enter.
  2. On the Control Panel, under view by: select Category.Click on the Add or remove user accounts then click on the Create a new account option.
  3. You will now be at the Create New Account screen. In the New account name field enter the name of the new account that you would like to create. Type in the account name of your preference then select Administrator. Once done selecting a name and the type of account you wish to setup, click on the Create Account button.
  4. Restart your computer then log in using the new profile.

Let us know how it goes.

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated April 1, 2021 Views 2,637 Applies to: