the port the modem attached to can not be open...us robotics 5670

US Robotics 56k fax modem (internal) 5670

failed to recognize shows as PCI Soft DATA Fax Modem with SmartCP

Query modem pop up the port modem attached can not be open

nothing is installed to have open port

have broadband for internet

need modem for fax

please explain how to install this modem

shows as compatiable in windows 7

have tried everthing

thank you

 
Question Info

Last updated March 13, 2018 Views 2,107 Applies to:

Hi ledsd,

What is the complete error message you receive?

In Windows 7, the modem should install using the operating system’s in-built driver.

For more information, refer: USR5670 (USR265670) 56K PCI Faxmodem

You may also contact the modem manufacturer to check for any specific settings.

Hope the information helps. Please post back and let us know.

Regards
Debleena S
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

Did this solve your problem?

Sorry this didn't help.

hi,

Modem installed as inbuilt driver PCI Soft DATA Fax Modem with SmartCP

just ran query:

12-09-2010 14:25:19.476 - File: C:\Windows\system32\tapisrv.dll, Version 6.1.7600  
12-09-2010 14:25:19.476 - File: C:\Windows\system32\unimdm.tsp, Version 6.1.7600  
12-09-2010 14:25:19.476 - File: C:\Windows\system32\unimdmat.dll, Version 6.1.7600  
12-09-2010 14:25:19.476 - File: C:\Windows\system32\uniplat.dll, Version 6.1.7600  
12-09-2010 14:25:19.476 - File: C:\Windows\system32\drivers\modem.sys, Version 6.1.7600  
12-09-2010 14:25:19.476 - File: C:\Windows\system32\modemui.dll, Version 6.1.7600  
12-09-2010 14:25:19.476 - File: C:\Windows\system32\mdminst.dll, Version 6.1.7600  
12-09-2010 14:25:19.476 - Modem type: U.S. Robotics 56K PCI Faxmodem
12-09-2010 14:25:19.476 - Modem inf path: mdmcxpv3.inf
12-09-2010 14:25:19.476 - Modem inf section: ModemCDCUSR1
12-09-2010 14:25:19.476 - Matching hardware ID: pci\ven_16ec&dev_2f00&subsys_010a16ec
12-09-2010 14:25:19.523 - Opening the modem device failed with error 000005aa
12-09-2010 14:33:03.981 - File: C:\Windows\system32\tapisrv.dll, Version 6.1.7600  
12-09-2010 14:33:03.981 - File: C:\Windows\system32\unimdm.tsp, Version 6.1.7600  
12-09-2010 14:33:03.981 - File: C:\Windows\system32\unimdmat.dll, Version 6.1.7600  
12-09-2010 14:33:03.981 - File: C:\Windows\system32\uniplat.dll, Version 6.1.7600  
12-09-2010 14:33:03.981 - File: C:\Windows\system32\drivers\modem.sys, Version 6.1.7600  
12-09-2010 14:33:03.981 - File: C:\Windows\system32\modemui.dll, Version 6.1.7600  
12-09-2010 14:33:03.981 - File: C:\Windows\system32\mdminst.dll, Version 6.1.7600  
12-09-2010 14:33:03.981 - Modem type: U.S. Robotics 56K PCI Faxmodem
12-09-2010 14:33:03.981 - Modem inf path: mdmcxpv3.inf
12-09-2010 14:33:03.981 - Modem inf section: ModemCDCUSR1
12-09-2010 14:33:03.981 - Matching hardware ID: pci\ven_16ec&dev_2f00&subsys_010a16ec
12-09-2010 14:33:04.028 - Opening the modem device failed with error 000005aa
12-09-2010 14:43:40.643 - File: C:\Windows\system32\tapisrv.dll, Version 6.1.7600  
12-09-2010 14:43:40.644 - File: C:\Windows\system32\unimdm.tsp, Version 6.1.7600  
12-09-2010 14:43:40.644 - File: C:\Windows\system32\unimdmat.dll, Version 6.1.7600  
12-09-2010 14:43:40.644 - File: C:\Windows\system32\uniplat.dll, Version 6.1.7600  
12-09-2010 14:43:40.645 - File: C:\Windows\system32\drivers\modem.sys, Version 6.1.7600  
12-09-2010 14:43:40.645 - File: C:\Windows\system32\modemui.dll, Version 6.1.7600  
12-09-2010 14:43:40.646 - File: C:\Windows\system32\mdminst.dll, Version 6.1.7600  
12-09-2010 14:43:40.646 - Modem type: U.S. Robotics 56K PCI Faxmodem
12-09-2010 14:43:40.646 - Modem inf path: mdmcxpv3.inf
12-09-2010 14:43:40.646 - Modem inf section: ModemCDCUSR1
12-09-2010 14:43:40.647 - Matching hardware ID: pci\ven_16ec&dev_2f00&subsys_010a16ec
12-09-2010 14:43:40.682 - Opening the modem device failed with error 000005aa
12-09-2010 14:45:34.274 - File: C:\Windows\system32\tapisrv.dll, Version 6.1.7600  
12-09-2010 14:45:34.275 - File: C:\Windows\system32\unimdm.tsp, Version 6.1.7600  
12-09-2010 14:45:34.275 - File: C:\Windows\system32\unimdmat.dll, Version 6.1.7600  
12-09-2010 14:45:34.275 - File: C:\Windows\system32\uniplat.dll, Version 6.1.7600  
12-09-2010 14:45:34.276 - File: C:\Windows\system32\drivers\modem.sys, Version 6.1.7600  
12-09-2010 14:45:34.276 - File: C:\Windows\system32\modemui.dll, Version 6.1.7600  
12-09-2010 14:45:34.277 - File: C:\Windows\system32\mdminst.dll, Version 6.1.7600  
12-09-2010 14:45:34.277 - Modem type: U.S. Robotics 56K PCI Faxmodem
12-09-2010 14:45:34.277 - Modem inf path: mdmcxpv3.inf
12-09-2010 14:45:34.277 - Modem inf section: ModemCDCUSR1
12-09-2010 14:45:34.277 - Matching hardware ID: pci\ven_16ec&dev_2f00&subsys_010a16ec
12-09-2010 14:45:34.312 - Opening the modem device failed with error 000005aa

Ran new query:

ATQ0V1E0 - OK
AT+GMM - +GMM: PCI Soft Data Fax Modem
AT+FCLASS=? - 0,1
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI: B5
AT+GCI=? - +GCI: (00,01,02,03,04,05,06,07,09,0A,0B,0C,0D,0E,0F,10,11,12,13,14,15,16,19,1A,1B,1C,1D,1E,1F,20,21,22,23,24,25,26,27,28,29,2A,2B,2C,2D,2E,2F,30,31,32,33,34,35,36,37,38,39,3A,3B,3C,3D,3E,40,41,42,43,44,45,46,47,48,49,4B,4C,4D,4E,4F,50,51,52,53,54,55,56,57,58,59,5A,5B,5C,5E,5F,60,61,62,63,64,65,66,67,68,69,6A,6B,6C,6D,6E,6F,70,71,72,73,74,75,76,77,78,79,7A,7B,7C,7D,7E,7F,80,81,82,83,84,85,86,87,88,89,8A,8B,8C,8D,8E,8F,90,92,93,94,96,97,98,99,9A,9B,9C,9D,9E,9F,A0,A1,A2,A3,A4,A5,A6,A7,A8,A9,AA,AB,AC,AD,AE,AF,B0,B1,B2,B3,B4,B5,B6,B7,B8,B9,BA,BB,BC,BD,BE,BF,C1,C2,C3,C4,C5,C7,C8,C9,CA,CB,CC,CD,CE,CF,D0,D1,D2,D3,D4,D5,D6,D7,D8,D9,DA,DB,DC,DD,DE,DF,E0,E1,E2,E3,E4,E5,E6,E7,E8,EA,EB,EC,ED,EE,EF,F0,F1,F2,F3,F4,F5,F7,F8,F9,FA,FB,FC,FE)
ATI1 - 255
ATI2 - OK
ATI3 - SoftK56V_B2.1_V7.39.05.50
ATI4 - PCI Soft Data Fax Modem
ATI5 - 181
ATI6 - SoftK56
       CModem Version 12
       Rksample Version 342
ATI7 - 255
12-10-2010 07:47:06.803 - File: C:\Windows\system32\tapisrv.dll, Version 6.1.7600  
12-10-2010 07:47:06.804 - File: C:\Windows\system32\unimdm.tsp, Version 6.1.7600  
12-10-2010 07:47:06.804 - File: C:\Windows\system32\unimdmat.dll, Version 6.1.7600  
12-10-2010 07:47:06.804 - File: C:\Windows\system32\uniplat.dll, Version 6.1.7600  
12-10-2010 07:47:06.805 - File: C:\Windows\system32\drivers\modem.sys, Version 6.1.7600  
12-10-2010 07:47:06.805 - File: C:\Windows\system32\modemui.dll, Version 6.1.7600  
12-10-2010 07:47:06.806 - File: C:\Windows\system32\mdminst.dll, Version 6.1.7600  
12-10-2010 07:47:06.806 - Modem type: U.S. Robotics 56K PCI Faxmodem
12-10-2010 07:47:06.806 - Modem inf path: mdmcxpv3.inf
12-10-2010 07:47:06.806 - Modem inf section: ModemWLNUSR1
12-10-2010 07:47:06.806 - Matching hardware ID: pci\ven_14f1&dev_2f30&subsys_200014f1
12-10-2010 07:47:07.072 - Opening Modem
12-10-2010 07:47:07.082 - 115200,8,N,1, ctsfl=1, rtsctl=2
12-10-2010 07:47:07.083 - Initializing modem.
12-10-2010 07:47:07.083 - DSR is low while initializing the modem. Verify modem is turned on.
12-10-2010 07:47:07.093 - Send: AT<cr>
12-10-2010 07:47:07.094 - Recv: <cr><lf>OK<cr><lf>
12-10-2010 07:47:07.094 - Interpreted response: OK
12-10-2010 07:47:07.104 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
12-10-2010 07:47:07.250 - Recv: <cr><lf>OK<cr><lf>
12-10-2010 07:47:07.255 - Interpreted response: OK
12-10-2010 07:47:07.265 - Send: ATS7=60S30=0L1M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
12-10-2010 07:47:07.266 - Recv: <cr><lf>OK<cr><lf>
12-10-2010 07:47:07.266 - Interpreted response: OK
12-10-2010 07:47:07.266 - Session Statistics:
12-10-2010 07:47:07.266 -                Reads : 18 bytes
12-10-2010 07:47:07.266 -                Writes: 86 bytes
12-10-2010 07:48:59.847 - File: C:\Windows\system32\tapisrv.dll, Version 6.1.7600  
12-10-2010 07:48:59.847 - File: C:\Windows\system32\unimdm.tsp, Version 6.1.7600  
12-10-2010 07:48:59.847 - File: C:\Windows\system32\unimdmat.dll, Version 6.1.7600  
12-10-2010 07:48:59.848 - File: C:\Windows\system32\uniplat.dll, Version 6.1.7600  
12-10-2010 07:48:59.848 - File: C:\Windows\system32\drivers\modem.sys, Version 6.1.7600  
12-10-2010 07:48:59.849 - File: C:\Windows\system32\modemui.dll, Version 6.1.7600  
12-10-2010 07:48:59.849 - File: C:\Windows\system32\mdminst.dll, Version 6.1.7600  
12-10-2010 07:48:59.849 - Modem type: U.S. Robotics 56K PCI Faxmodem
12-10-2010 07:48:59.849 - Modem inf path: mdmcxpv3.inf
12-10-2010 07:48:59.850 - Modem inf section: ModemWLNUSR1
12-10-2010 07:48:59.850 - Matching hardware ID: pci\ven_14f1&dev_2f30&subsys_200014f1
12-10-2010 07:49:00.107 - Opening Modem
12-10-2010 07:49:00.107 - 115200,8,N,1, ctsfl=1, rtsctl=2
12-10-2010 07:49:00.107 - Initializing modem.
12-10-2010 07:49:00.107 - DSR is low while initializing the modem. Verify modem is turned on.
12-10-2010 07:49:00.118 - Send: AT<cr>
12-10-2010 07:49:00.120 - Recv: <cr><lf>OK<cr><lf>
12-10-2010 07:49:00.120 - Interpreted response: OK
12-10-2010 07:49:00.131 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
12-10-2010 07:49:00.275 - Recv: <cr><lf>OK<cr><lf>
12-10-2010 07:49:00.277 - Interpreted response: OK
12-10-2010 07:49:00.290 - Send: ATS7=60S30=0L1M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
12-10-2010 07:49:00.291 - Recv: <cr><lf>OK<cr><lf>
12-10-2010 07:49:00.291 - Interpreted response: OK
12-10-2010 07:49:00.292 - Waiting for a call.
12-10-2010 07:49:00.302 - Send: ATS0=0<cr>
12-10-2010 07:49:00.303 - Recv: <cr><lf>OK<cr><lf>
12-10-2010 07:49:00.303 - Interpreted response: OK
ATQ0V1E0 - OK
AT+GMM - +GMM: PCI Soft Data Fax Modem
AT+FCLASS=? - 0,1
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI: B5
AT+GCI=? - +GCI: (00,01,02,03,04,05,06,07,09,0A,0B,0C,0D,0E,0F,10,11,12,13,14,15,16,19,1A,1B,1C,1D,1E,1F,20,21,22,23,24,25,26,27,28,29,2A,2B,2C,2D,2E,2F,30,31,32,33,34,35,36,37,38,39,3A,3B,3C,3D,3E,40,41,42,43,44,45,46,47,48,49,4B,4C,4D,4E,4F,50,51,52,53,54,55,56,57,58,59,5A,5B,5C,5E,5F,60,61,62,63,64,65,66,67,68,69,6A,6B,6C,6D,6E,6F,70,71,72,73,74,75,76,77,78,79,7A,7B,7C,7D,7E,7F,80,81,82,83,84,85,86,87,88,89,8A,8B,8C,8D,8E,8F,90,92,93,94,96,97,98,99,9A,9B,9C,9D,9E,9F,A0,A1,A2,A3,A4,A5,A6,A7,A8,A9,AA,AB,AC,AD,AE,AF,B0,B1,B2,B3,B4,B5,B6,B7,B8,B9,BA,BB,BC,BD,BE,BF,C1,C2,C3,C4,C5,C7,C8,C9,CA,CB,CC,CD,CE,CF,D0,D1,D2,D3,D4,D5,D6,D7,D8,D9,DA,DB,DC,DD,DE,DF,E0,E1,E2,E3,E4,E5,E6,E7,E8,EA,EB,EC,ED,EE,EF,F0,F1,F2,F3,F4,F5,F7,F8,F9,FA,FB,FC,FE)
ATI1 - 255
ATI2 - OK
ATI3 - SoftK56V_B2.1_V7.39.05.50
ATI4 - PCI Soft Data Fax Modem
ATI5 - 181
ATI6 - SoftK56
       CModem Version 12
       Rksample Version 342
ATI7 - 255

hmmm modem is working now????

i use it as fax modem or backup for internet

but it was giving me error:

The port that the modem is attached could not be opened. This may be the result of a hardware conflict. Check the device manager to verify all devices are functional.

The port that the modem is using is currently open by another application. Exit any application that may currently be using the port.

when modem is query

show in DM as US Robtics 56k PCI Faxmodem

hmm seem to be working now...go figure

all i did was

unistall

reboot

let win7 install inbuilt driver

ran update driver...let windows search

installed new driver

updated again

and this is what i have....US Robotics 56k pci fax modem...working as fax and scan now

thanks i quess

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