The driver detected a controller error on \Device\CdRom0

Hi,

I came to use my DVD drive and it did not respond after inserting a disk into it. I looked in Event Viewer and there are plenty of these errors:

The driver detected a controller error on \Device\CdRom0.

My Event ID is 11, the source is cdrom and the level is Error

Also a few days ago I experienced a few blue screens and I don't know why because I wasn't even on the computer when they occured.Would they have something to with it?

I would appreciate solutions as this is a really inconvenient problem. 

Kind Regards.

 

 
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Last updated August 11, 2018 Views 16,957 Applies to:

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Hi,

 

 

You may update the drivers for the CD\DVD drive from the manufacturer’s website and check if that helps. You may also run the hardware troubleshooter for the CD\DVD drive and check what happens.

To open the hardware troubleshooter follow the link given below

Open the Hardware and Devices troubleshooter

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

 

 

Also, to know what caused the Blue Screen we would require the error message that you got on the screen. You might need to look in the event viewer to look for the same.

  • Open Event Viewer by clicking theStart button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clickingEvent Viewer.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

 

For more information follow the link given below.

Open Event Viewer

http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

 

 

Hope this information is helpful.

Amrita M

Microsoft Answers Support Engineer
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Hi,

Yes thank you for the information on that troubleshooter - it did help but there is this one CD-ROM which will not play. I got it to play once but not now - what could be the reasoning for this? Most of the DVD's work and so do most of the CD's. Do you have any other suggestions on how I can fix this problem? In a few days I will test the CD-ROM on another computer to see if I get the same problem, if I do I will know its the CD and that maybe there is a problem with my computer. I will keep you updated but in the meantime do you have any suggestions? Could it be linked with the blue screen?

Concerning the blue screen I am unable to find the error code on Event Viewer - I have done several searches but if the blue screen occurs again I will update you hopefully with an Event I.D.

So to sum up, do you have any suggestions for fixes on my DVD Drive and I will test the CD-ROM on another computer in a few days then update you then if it is a problem with my computer then we can take it from there.

Thank you and Kind Regards.

 

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Hi,

 

 

For that one particular CD, I would suggest you to check the same on any other computer and see if it works fine or not.

 

About the blue screen errors, we can only help you if you update us with the error message and the code that you get on the blue screen. That will helps us to know what exactly had caused the issue.

 

 

Hope this information is helpful.

Amrita M

Microsoft Answers Support Engineer
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Hi,

I tested that CD-ROM on another computer today and it worked.I launched the computer in safe mode and I put the CD-ROM and got an error:

"The request could not be performed because of an I/O device error"

In Event Viewer I still get the other error The driver detected a controller error on \Device\CdRom0 listed so what do you suggest I do now?

Kind Regards.

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Hi Peronsal Computer,

Please see the following post with a similar issue and possible fix:

http://social.microsoft.com/Forums/en/whshardware/thread/dd90b501-b078-4943-9e63-e22e3fb56c60

Hope this helps!


Debra
Microsoft Answers Support Engineer
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Hello,

I tried the fix that was suggested in Debra's link and it didn't work . Does anyone have any other suggestions because the disk is still not responding?

Kind Regards.

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Hi Personal computer,

Here is some detailed information regarding the error you are receiving:

In almost all cases, these messages are posted because of hardware problems. The source may be the controller or (more probably) a device that is attached to the controller. The hardware problem can be poor cabling, incorrect termination or transfer rate settings, slow device relinquishment of the SCSI bus, a faulty device, or in rare cases, a poorly written device driver.

For more information please see the following article.  It was originally for XP but applies here as well:

http://support.microsoft.com/kb/314093

Thanks and good luck!


Debra
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Hi,

This all sounds very complicated. I've checked for updates for the driver via device mananger and there is none. I've read the article but not sure what to do now because it is only with this one disk - that is really strange and it works on other computers so it must be this computer. Any ideas?

Kind Regards.

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HiPersonal computer,

 

-      Is the CD drive connected through IDE or SATA or any controllers?

You may follow the steps below and check if it helps you fix the issue.

Step 1

Change the transfer mode for the CD drive in IDE Channel Properties

If the transfer mode for the CD drive was changed or is incorrect, Windows cannot transfer data from the CD to the computer. You can resolve this issue by changing to the correct transfer mode. To change the transfer mode, follow these steps:

 

  1. Right-click on “Computer” and click on “Manage”.
  2. Click on “Device Manager”.
  3. Click on the arrow next toIDE ATA/ATAPI controllers.
  4. Right-click on any label where “Channel 1” is part of the name – Click on Properties.
  5. Go to theAdvanced Settings tab, under Device Properties uncheck “Enable DMA”
  6. Click on Ok.
  7. Restart the computer and check if it works.

Step 2

Check the status of the device in Device Manager

You can check the status of the CD drive in Device Manager to make sure that the device driver is working correctly. If there is a hardware failure or a software conflict preventing the device from operating correctly, usually Device Manager will detect the problem. Make a note of the error in device manager and post it back.

 

Step 3

 

You may also try to update or install the latest chipset drivers on your computer by contacting the computer manufacturer and check if it helps you to fix the issue.

 

 

Hope this helps. Let us know the results.

 

Thanks and Regards,

 

Srinivas R

Microsoft Support.

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Hello,

Thank you I will have a look at that information but mentioned earlier on in the thread was the blue screen it occured twice today and I managed to get the information. Could this be assocaited with the disk drive or this a totally different problem?

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7600.2.0.0.768.3

  Locale ID:                                             2057

 

Additional information about the problem:

  BCCode:                                               a

  BCP1:                                                    00003AB3

  BCP2:                                                    00000002

  BCP3:                                                    00000000

  BCP4:                                                    82CEDDD9

  OS Version:                                          6_1_7600

  Service Pack:                                       0_0

  Product:                                               768_1

 

Files that help describe the problem:

  C:\Windows\Minidump\062510-22062-01.dmp

  C:\Users\Personal Computer\AppData\Local\Tmp\WER-62375-0.sysdata.xml

 

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Kind Regards.


 

 

 

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