Windows 7 support has ended

Get Windows 10 to continue receiving support.

Upgrade now

"System Error: 1797 The printer driver is unknown" when tried to install old printer driver on Windows 7

Original title: Generic PostScript Printer Driver

I installed Windows 7 on my old XP computer. I downloaded a Generic PostScript Printer Driver (which was also installed with XP).

I installed this driver successfully on the newly installed Windows 7 computer, but I got an error message during the installation. Regardless, it is working well.

Here's my problem: I tried installing the same driver on my new Laptop, which also has Windows 7. Failure in AddPrinter is the error message I got: System Error: 1797 The printer driver is unknown.

I need to install this driver. Several other generic drivers simply won't work. Please help.


Question Info

Last updated May 14, 2020 Views 47,453 Applies to:

If you Add a Printer > Add a Local Printer > Use an existing port:File > Next, click on Windows Update. Then, under Generic, there are a number of PS printers listed. It may be a long drawn-out process finding the right one that will work as you want it, but I think that may be your best recourse of action.

SC Tom
-There's no such thing as TMI when asking for tech support.

13 people were helped by this reply


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.