script error when i open my mouse in "my bluetooth"

When I double click on my bluetooth mouse in "my bluetooth" I get two script errors. The mouse will not work now. If I right click on the mouse and look at the properties, it shows that it is discovered. When I try to add it in "devices and printers" it does not show up when I push the connect button on the mouse. What do I need to do here?

Automation server can't create object
res://c:\program files\motorola\bluetooth\btmshell.dll/Scripts.js

Object expected
res://c:\program files\motorola\bluetooth\btmshell.dll/Events.js

Question Info

Last updated July 1, 2018 Views 1,213 Applies to:


1.       What is the make and model number of the mouse?

2.       Have you made any changes to the computer prior to this issue?

3.       What is the exact error code or error message?


I would suggest you to try the following methods and check if it helps.

Method 1:

Run the fixit from the following Microsoft Fixit article and check if it works.

Hardware devices are not working or are not detected in Windows:


Method 2:

Try the steps provided in the following Microsoft articles and check if it helps.

Troubleshoot response failures in wireless keyboard or mouse:

Troubleshoot a wireless mouse that does not function correctly:


For further information, refer the following Microsoft articles.

Add a Bluetooth or other wireless or network device: frequently asked questions

Add a Bluetooth enabled device to your computer


Hope the information is helpful.

Basith M
- Forum Moderator (Multiple Forums)

1 person was helped by this reply


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