Repeated blue screen crashes relating to drivers...new to this sort of thing.

http://cid-098951303e9ec910.office.live.com/browse.aspx/System%20files - Link to the minidump files

I'd appreciate any help on how to solve this problem, I get these random, infrequent blue screen crashes and I don't want this to be the herald of an even worse problem.

 

Thank you for your time!

 

Question Info


Last updated March 13, 2018 Views 827 Applies to:
Answer
Answer

Hi,

Results verified with WinDBG, DumpCHK, and BlueScreenView.

The CAUSE of all the Bug_Checks was shown as atikmdag.sys which is part of the ATI Video Drivers
so update those first to see if the issue clears. Be sure to check with ATI Support and ask in their
forums where you will not likely be the only one with the issue.

Check with ATI Drivers (manually), Support and their forums as their could be known issues.

Get the Catalyst Drivers here
http://game.amd.com/us-en/drivers_catalyst.aspx

ATI - Forums
http://forums.amd.com/game/categories.cfm?catid=260&forumid=11


ATI - Support and Drivers
http://support.amd.com/us/Pages/AMDSupportHub.aspx

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Check this thead for information on using BlueScreenView, MyEventViewer and other methods to
troubleshoot BlueSceens - top 3 replies (+1 other).

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

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Try removing and reseating all cards, memory, and cables (both ends when possible) - actually
remove and replace - do not just snug.

3b is usually a graphic's driver (display adapter/video driver), other possibilities include
but are not limited to antivirus/antispyware/security programs and even memory (mapping).

BCCode: 3b    0x0000003b

Cause

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.


BCCode: 3b    0x0000003b  <-- read this link
http://www.faultwire.com/solutions-fatal_error/SYSTEM-SERVICE-EXCEPTION-0x0000003B-*1074.html

============================================================

Vista and Windows 7 love updated drivers so here is how to update the major ones.

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates : (update video/display driver and BIOS)

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then
go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

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Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

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Crash List - Created by using BlueScreenView

Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Computer Name Full Path Processors Count Major Version Minor Version
122010-19609-01.dmp 12/20/2010 6:32:26 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff880`046ac817 fffff880`08024900 00000000`00000000 atikmdag.sys atikmdag.sys+90817         x64   C:\Windows\Minidump\122010-19609-01.dmp 4 15 7600
122010-19515-01.dmp 12/20/2010 6:10:14 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff880`0475c817 fffff880`081dd900 00000000`00000000 atikmdag.sys atikmdag.sys+90817         x64   C:\Windows\Minidump\122010-19515-01.dmp 4 15 7600
121910-18798-01.dmp 12/19/2010 8:50:02 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff880`0476e817 fffff880`07a72900 00000000`00000000 atikmdag.sys atikmdag.sys+90817         x64   C:\Windows\Minidump\121910-18798-01.dmp 4 15 7600
121910-19047-01.dmp 12/19/2010 8:27:38 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff880`046f8817 fffff880`082e9900 00000000`00000000 atikmdag.sys atikmdag.sys+90817         x64   C:\Windows\Minidump\121910-19047-01.dmp 4 15 7600
121910-18985-01.dmp 12/19/2010 7:55:58 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff880`04712817 fffff880`08782900 00000000`00000000 atikmdag.sys atikmdag.sys+90817         x64   C:\Windows\Minidump\121910-18985-01.dmp 4 15 7600
121810-25365-01.dmp 12/18/2010 7:25:42 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff880`046c8817 fffff880`0aff5900 00000000`00000000 atikmdag.sys atikmdag.sys+90817         x64   C:\Windows\Minidump\121810-25365-01.dmp 4 15 7600
121610-24632-01.dmp 12/16/2010 9:44:36 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff880`046b6817 fffff880`09a11900 00000000`00000000 atikmdag.sys atikmdag.sys+90817         x64   C:\Windows\Minidump\121610-24632-01.dmp 4 15 7600

Crash List - Created by using BlueScreenView

Filename Address In Stack From Address To Address Size Time Stamp Time String Product Name File Description File Version Company Full Path
ntoskrnl.exe ntoskrnl.exe+6fca9 fffff800`03c01000 fffff800`041dd000 0x005dc000 0x4c1c44a9 6/18/2010 8:16:41 PM Microsoft® Windows® Operating System NT Kernel & System 6.0.6002.18267 (vistasp2_gdr.100608-0458) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
atikmdag.sys atikmdag.sys+90817 fffff880`0461c000 fffff880`04e2d000 0x00811000 0x4cef1f94 11/25/2010 6:46:44 PM          

ntoskrnl.exe is a Windows component which was driven to fault by something else, most likely atimdag.sys.

Hope this helps and Happy Holidays!


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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