Problem in wireless mobile mouse 1000

I have Microsoft Wireless mouse 1000, i used it for more than 6 month but now its not working, when i am try to connect  the usb stick to the one of computer port it show me error that device is not recognize  and  malfunctioning. will you please help with this thank you 
 
Question Info

Last updated June 16, 2018 Views 24,647 Applies to:
Answer
Hi,

1. Is it a 32bit or 64 bit operating system?
2. What is the edition of Windows installed on your computer? E.g.  Windows 7 Home Premium, Professional.
 
Method 1:

Try to connect any other USB devices to the port and check if it works.

Method 2:

Connect the wireless mobile mouse 1000 to a port on another computer and check if it works.

Method 3:

Download all available drivers from the following link
http://support.acer.com/product/default.aspx?modelId=2167
 
Check if it helps.

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