Problem getting sound to Bluetooth Stereo Headset with Windows 7 PC?

Rocketfish RF-MAB2. Successfully paired and recognized by Win 7 (32 bit), it is displayed in Devices and Printers, when I turn it on Windows displays a message that Bluetooth Connection Successful (requires AVRCP), BT v.2.1; however, no sound is delivered to the headset from any application (Windows Media Player, Zune, iTunes).

The properties for the device says Device status: This device is working properly (Services have the following items checked to use the service: Audion Sink, Headset, Remote Control). When I right click on the sound icon (right side of Windows tray) and select Playback devices, the headset is not listed but my other two sets of speakers are listed (I have checked to Show Disabled Devices and to Show Disconnected Devices, first device is set as default). Device Manager shows Bluetooth Radios: HP Integrated Module with Bluetooth 2.0 Wireless Technology, and Microsoft Bluetooth Enumerator. I have a Bluetooth Microsoft Presentation Mouse that works fine.

I have no error codes, just no sound. Other speakers and a wired headset work fine.

Please help. What do I do to get sound to this Bluetooth headset?


Question Info

Last updated May 22, 2019 Views 29,105 Applies to:


This might help.

Right Click the little speaker next to the clock on lower right - Playback Devices - click anywhere
in the Blank/White area - find your headphones - double click on and set Device Usage to Enabled.

If that does not help then contact the headphones maker's support.


Possibly updating or re-installing the sound drivers can help.

Do these to clear corruption and repair/replace damaged/missing system files.

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7


After the above : (References to Vista also apply to Windows 7.)

Control Panel - Device Manager - SOUNDS - look for HD Audio - Mine says RealTek High
Definition Audio (that is an example and yours may have an entirely different name/maker).

Write down description make and model - double click on it - drivers tab - write down version.
Now Click UPdate Drivers which may not do anything as MS is far behind certifying drivers.
Then RIGHT CLICK on it and UNINSTALL - REBOOT - this will rebuild the driver stack.

1st go to system maker's site and look for latest driver Download - SAVE - go to right click on
and RUN AS ADMIN (This is your fallback.) REBOOT after each driver installation.

NOTE : Sound drivers often rollback so check the version after installation and the
reboot to see if the version you installed is there, if not repeat the install - reboot
until it is. It can take several tries depending on how many rollbacks it does.

Then do same for Device Maker's site.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)


Error “the Audio Service Is Not Running” When Opening the Volume Mixer in Vista

Also Right Click Speaker near clock - Playback Devices - right click in the box area -
check Show disable and disconnected devices. Highlight speaker and on the lower
Right click Properties check settings for Device Usage enabled and so on. Also do
same for Configure on Lower Left of that box. Repeat this paragraph for headphones.

In Control Panel you can also look for an Audio Manager along with the Sound Settings.

Open the Playing Audio troubleshooter

Problems with sound and audio or no sound - a Mr Fixit

No sound in Windows

Tips for fixing common sound problems

Speakers and other audio output devices

How to Enable Hidden Audio Devices in Vista

How to troubleshoot sound problems that you experience after you install a Windows Vista
Service Pack

Hope this helps.

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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