Problem connecting Bluetooth mouse to Sony Vaio after upgrade to Windows 7 Professional 32 bit

After upgrading my Sony Vaio VGN-SZ670N from Windows XP to Windows 7 Pro 32 bit, I cannot get bluetooth to locate and connect a bluetooth mouse.  I tried all the standard methods to add the device, but with no luck.  Troubleshooter and help were of no benefit to resolving the problem.

Under XP, Sony used a program called Smart Wi Connection Utility to manage bluetooth, WiFi & WWAN.  They did not revise this for WIndows 7 and no longer support it.  I downloaded all availablel drivers from Sony website.  A device driver: Bluetooth USB Controller (ALPS/UGPZ6) was installed in the Bluetooth USB section in Device Manager.  It indicates that it is working properly.  I went in to MMC. Services and noted that there is a Bluetooth Support Service.  It showed the status as Stopped and the Startup Type as Manual.  I started the service and changed the type to Automatic.

I then hit Start\ Devices & Printers.  It shows a device named UGX, which, when clicked, indicates that it is a bluetooth radio.  I right-click on the device and slect the option "Bluetooth Settings."  This brings up a dialog box with various options.  The first option is a check box for "Allow Bluetooth devices to find this computer."  The box was unchecked, so I checked it, so that it would allow the computer to discover the device.  When I hit the button to Apply, it returned the following error mesage:  An error occurred while Windows was saving your settings.  The bluetooth device might be unplugged.  The following settings were not saved......

 

Any solutions out there?  BTW - I've tried to connect both a Toshiba Wireless BT mouse and a Microsoft Bluetooth Notebook Mouse 5000.  Same results - Nada

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I've been through those links and haven't resolved the issue.  I also tried deleting the driver and getting a new one, I also did a driver update through device manager - all come back saying the driver installed is the latest & greatest; and yet, no bluetooth!

 

Thanks for trying to help.

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i have a solution for you...

your biggest problem is bluetooth and the webcam. for some reason i have solved the 2 problems but i still cant solve the smartwi... you dont need it. bluetooth and webcam will work.

go to;

http://www.sony-mea.com/support/productcategory/it+personal+computer

 

my model i solved on:

 

http://www.sony-mea.com/support/product/VPCYB15AG

 

good luck

 

F

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Last updated July 21, 2019 Views 5,227 Applies to: