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Printer driver keeps deleting and asking to reinstall.

Thanks in advance for any and all help.

Im trying to figure out what keeps causing the printer driver on one computer on our network.  Every 2-3 weeks or so the driver is mysteriously deleted and it asks to install it again.  This is the only computer on our network that is doing this and there are multiple running off of the same build. Its a network printer and people print to it just fine.  

Any help would be appreciated.
Answer
Answer

Hi ftchs_tech,


1. Does it happen every time the computer gets restart or randomly?
2. What is the make and model of the printer?

 

You may also use the Printer Troubleshooter and check if it lists any error messages -

http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter

 

Also you may update the drivers for the device and check if the issue persists –

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

You may also refer to the below link- Find and install printer drivers -
http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers

 

Hope this helps. Let us know the results.
Thanks,
Meghmala – Microsoft Support

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Question Info

Last updated February 3, 2019 Views 2,087 Applies to: