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Power Surge On Hub Port

Currently using a Toshiba Satellite a665-s6070 laptop with Windows 7 Home Premium.  I had an optical mouse and an iPod Touch plugged into my usb ports.  I picked up my laptop to move it from my coffee table to my lap, and I received an error that said "Power Surge On Hub Port:  A USB device has exceeded the power limits of its hub port."  My ports were unresponsive after that.  My iPod Touch still works fine, so I know my peripherals weren't fried.  I rebooted my machine, still no response--no power to the mouse or a flash drive, nothing.  I checked device manager, and it still lists the USB ports as functional.  I looked around on MS Answers, and followed instructions to uninstall the USB controllers in device manager, reboot my machine, and allow the controllers to reinstall themselves, which they did automatically.  Same deal--showing up in device manager as functional, but still no power to peripherals.  Microsoft Automated Troubleshooting Services found nothing wrong.  Rebooted again, just for kicks.  No change.

I've copied and pasted the results of the PC Diagnostic Tool.  Hope it's some help.

 

Date   2010/08/20 00:58:16

 

[PC Information]

Model Name                    Satellite A665

Part Number                   PSAW3U-04301C 

Serial Number                 5A342804K 

OS Version                    Microsoft Windows 7 Home Premium    6.1.7600

BIOS Version                  1.10

CPU                           Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz 

Physical Memory               4096MB RAM

Hard Disk Capacity            627,327,365,120 [Byte]   584.244 [GB] 

Hard Disk Free Space Capacity 437,452,054,528 [Byte]   407.409 [GB] 

Video                         NVIDIA GeForce 310M          version=8.17.12.5896 

Screen Resolution             1366 x 768 Pixels 

Color Quality                 True Color (32 Bit) 

Sound                         NVIDIA High Definition Audio   version=1.0.15.0 

                              NVIDIA High Definition Audio   version=1.0.15.0 

                              NVIDIA High Definition Audio   version=1.0.15.0 

                              NVIDIA High Definition Audio   version=1.0.15.0 

                              Realtek High Definition Audio   version=6.0.1.6069

Network                       Realtek PCIe FE Family Controller   version=7.13.112.2010   MAC Address=88:AE:1D:3F:2A:88 

                              Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC   version=2015.1.427.2010   MAC Address=00:26:4D:8B:8E:F7

Modem                         None

Internet Explorer             8.0.7600.16385

IDE Device                    TOSHIBA MK6465GSX 

                              MFK OTY3CHENSTU SCSI CdRom Device   FW version=1.03 

                              HL-DT-ST DVDRAM GT30F   FW version=TS08 

 

[QFE Information]

Windows Update                        "KB971033"

Windows Security Update               "KB2032276"

Windows Security Update               "KB2079403"

Windows Security Update               "KB2160329"

Windows Security Update               "KB2183461"

Windows Security Update               "KB2286198"

Windows Update                        "KB958488"

Windows Security Update               "KB971468"

Windows Security Update               "KB972270"

Windows Update                        "KB974332"

Windows Update                        "KB974431"

Windows Security Update               "KB974571"

Windows Hotfix                        "KB975467"

Windows Update                        "KB975496"

Windows Security Update               "KB975560"

Windows Hotfix                        "KB975777"

Windows Hotfix                        "KB975806"

Windows Update                        "KB976098"

Windows Hotfix                        "KB976240"

Windows Update                        "KB976264"

Windows Security Update               "KB976325"

Windows Hotfix                        "KB976422"

Windows Update                        "KB976662"

Windows Update                        "KB976972"

Windows Update                        "KB977074"

Windows Hotfix                        "KB977609"

Windows Hotfix                        "KB977617"

Windows Hotfix                        "KB977620"

Windows Update                        "KB977863"

Windows Hotfix                        "KB978118"

Windows Update                        "KB978207"

Windows Security Update               "KB978251"

Windows Hotfix                        "KB978258"

Windows Security Update               "KB978262"

Windows Update                        "KB978506"

Windows Security Update               "KB978542"

Windows Security Update               "KB978601"

Windows Update                        "KB978637"

Windows Security Update               "KB978886"

Windows Update                        "KB979099"

Windows Update                        "KB979306"

Windows Security Update               "KB979309"

Windows Security Update               "KB979482"

Windows Security Update               "KB979559"

Windows Security Update               "KB979683"

Windows Update                        "KB979900"

Windows Security Update               "KB979916"

Windows Security Update               "KB980195"

Windows Security Update               "KB980218"

Windows Security Update               "KB980232"

Windows Update                        "KB980408"

Windows Security Update               "KB980436"

Windows Update                        "KB980846"

Windows Update                        "KB981078"

Windows Security Update               "KB981332"

Windows Update                        "KB981793"

Windows Security Update               "KB981852"

Windows Security Update               "KB982214"

Windows Security Update               "KB982381"

Windows Update                        "KB982519"

Windows Update                        "KB982632"

Windows Security Update               "KB982665"

Windows Security Update               "KB982799"

Windows Security Update               "KB983590"

 

 

[Diagnostic Results]

CPU TEST                                DONE                PASS

MEMORY TEST                             DONE                PASS

DISPLAY ADAPTER TEST (1)                DONE                PASS (NVIDIA GeForce 310M       )

DISPLAY SCREEN TEST                     DONE                PASS

WAVE SOUND(RIGHT)                       DONE                PASS

WAVE SOUND(LEFT)                        DONE                PASS

NETWORK TEST (1)                        DONE                PASS (Realtek PCIe FE Family Controller)

NETWORK TEST (2)                        DONE                PASS (Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC)

NETWORK TEST (3)                        DONE                PASS (VirtualBox Host-Only Ethernet Adapter)

USB TEST (1)                            DONE                PASS (Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C)

USB TEST (2)                            DONE                PASS (USB Root Hub)

USB TEST (3)                            DONE                PASS (Generic USB Hub)

USB TEST (4)                            DONE                PASS (USB Composite Device)

USB TEST (5)                            DONE                PASS (Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34)

USB TEST (6)                            DONE                PASS (USB Root Hub)

USB TEST (7)                            DONE                PASS (Generic USB Hub)

CD/DVD DRIVE TEST (D:\)                 SKIP                -

CD/DVD DRIVE TEST (E:\)                 SKIP                -

HARDDISK DRIVE TEST (C:\)               DONE                PASS

 

 

Thanks again!

EDIT:  I forgot to mention--I bought this computer brand new from a retail chain only three weeks ago.  Don't know if that's important.

 

Question Info


Last updated September 11, 2019 Views 17,124 Applies to:
Answer
Answer

Hi,

Sounds like a hardware problem and you need to take it back to the seller and/or contact
Toshiba Support for replacement or warranty work. This was probably not related to anything
you did, could have happened at any time if the USB circuitry is the problem.

Toshiba - Forums
http://laptopforums.toshiba.com/

Toshiba - Contacts
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/navShell.jsp?cf=su_contact

Toshiba - Drivers - navigate to your model
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download

Toshiba - Support
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp

========================================

You have done a lot of troubleshooting and can try these however remember the more you
do the more they will claim it is something you did.

References to Vista also apply to Windows 7.

Do these to clear corruption and repair/replace damaged/missing system files.

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

-----------------------------------------------

Then lets refresh the USB Stack

Control Panel - Device Manager - click anywhere in the blank/white area - then VIEW - Show
Disabled Devices - look everywhere (except USB Controllers) for your devices (may have
none or more than one) and Right Click on it - UNINSTALL.

Control Panel - Device Manager - USB Serial Controllers - RIGHT CLICK on EVERYTHING and
UNINSTALL all except the category itself - REBOOT - this refreshes the driver and the USB stack

This KB shows the XP how to and the Vista and Windows 7 methods are identical
http://support.microsoft.com/kb/310575

Here is a utility to help but do the above 1st.

USBDeview is a small utility that lists all USB devices that currently connected to your computer,
as well as all USB devices that you previously used. Run it Options and check the 1st three
choices to see if any are there.

http://www.nirsoft.net/utils/usb_devices_view.html

You would remove all instances of the devices then reboot.

----------------------------------------------

If needed try both of these :

Tips for solving problems with USB devices - and a Mr Fixit
http://windowshelp.microsoft.com/Windows/en-US/Help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

Hardware devices not detected or not working - Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

---------------------------------------------

You could try a Repair Installation or even putting the system back to factory fresh (see Toshiba
for methods for the latter).

How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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