my cursor is frozen/how can I unfreeze it

 After a forgotten/unknown key combination, my cursor froze.  I managed to get into 'safe mode with command prompt' and did a system scan with 'SFC/scannow'.  The scan report was 100% no conflict (or words to that effect).  I am using another laptop [wxp] to make this help call. As I have 'command prompt', is there any way that I can unfreeze the cursor.

Hoping someone out there has a solution for this one.
Best regards to all

Question Info

Last updated June 29, 2019 Views 46,061 Applies to:

What happens in Safe Mode?

Method 1: Restart the computer, this time select only safe mode and see what happens.
Step 1: To boot the computer in safe mode follow the below steps:
a.     Restart the computer and press and hold the F8 key (Press and hold f8 key before the windows logo).
b.     From the advanced boot options select ‘Safe mode’.
Link you may refer to: Start your computer in safe mode:

If step 1 works try step 2:
Step 2:
Try to perform clean boot and check if it helps, here is the link:
Note: After you have finished diagnosing, follow step 7 in the article to boot to normal startup.
Method 2: 

Uninstall and re-install the mouse from device manager and see if that helps:


Follow the steps mentioned below:


a.    Click Start, type devmgmt.msc and press enter.

b.    Locate Mice and other pointing device

c.    Right click on the device and select uninstall

d.   Download and install the latest drivers from the manufacturer’s website.


31 people were helped by this reply


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.