1. Do you get any error message/code when you try to print?
2. Did you make any changes to the computer prior to the issue?
3. Are you unable to find drivers for the printer?
I would suggest you to refer to the link and follow steps given in the article:
Fix printer problems
You may also download and install the latest drivers from the manufacturer's website:
Hope this resolves the issue. If the issue persists, you can write to us and we will be glad to assist you further.
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