My bluetooth notebook mouse 5000 wont connect after installing windows 7 on my sony vaio vgn-fw235j

My microsoft bluetooth notebook mouse 5000 wont connect after installing windows 7 on my sony vaio vgn-fw235j. i have tried re-installing the bluetooth drivers, my device is in discovery mode (blinking green and red) and still it wont even discover the mouse for me to connect. please offer any suggestions. i have searched the internet for solutions but nothing seems to work. also i used to have windows vista 64 bit if thats helpful to know. thanks.
 

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Last updated March 13, 2018 Views 1,736 Applies to:
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Answer

Hi Ericlawrence,

 

·         Do you receive any error message?

 

Follow the methods listed below for a possible fix:

 

Method 1: I would suggest you to install latest intellipoint software from the below link and check if it helps.

 

http://www.microsoft.com/hardware/en-us/d/wireless-mouse-5000

 

Method 2: If this doesn’t help, I would suggest you to follow the steps mentioned in the below article.

 

Troubleshoot response failures in wireless keyboard or mouse

http://support.microsoft.com/kb/838398

 

You may also refer the below article for more information:

 

Connect a Bluetooth device that does not have or require a transceiver

http://support.microsoft.com/kb/952818

 

Hope this information helps.

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