MTP USB Device Drivers were not installed correctly - Samsung Captivate (Android)
I recently tried to connect my Samsung Captivate cell phone to my Windows 7 (32-bit) OS desktop and despite numerous deletions of the device in the Windows Device Manager and re-connects I've made no progress. I'd appreciate any pointers on installing
(finding?) the drivers that will allow me to access the external SD card on the phone so that I can transfer music/files. Thanks!
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
Uninstall and reinstall USB controller drivers and check if it helps.
Follow these steps:
a. Click Start, right-click on Computer and select Properties.
b. Go to Device Manager.
c. Click on View and click on Show Hidden devices. Navigate to Universal Bus Controllers“, right-click on it and choose “Uninstall” for all the USB
devices listed there.
d. After the un-installation, click “Action – Scan for hardware changes”.
e. Install the device again.
f. Reboot the computer and see how it works.
NOTE: Do not uninstall the USB controllers for your mouse and keyboard.