MTP USB Device Drivers were not installed correctly - Samsung Captivate (Android)

I recently tried to connect my Samsung Captivate cell phone to my Windows 7 (32-bit) OS desktop and despite numerous deletions of the device in the Windows Device Manager and re-connects I've made no progress. I'd appreciate any pointers on installing (finding?) the drivers that will allow me to access the external SD card on the phone so that I can transfer music/files. Thanks!
 

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Last updated May 5, 2019 Views 559,749 Applies to:
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Answer

Hi,

Uninstall and reinstall USB controller drivers and check if it helps.

Follow these steps:
a. Click Start, right-click on Computer and select Properties.
b. Go to Device Manager.
c. Click on View and click on Show Hidden devices. Navigate to Universal Bus Controllers“, right-click on it and choose “Uninstall” for all the USB
devices listed there.
d. After the un-installation, click “Action – Scan for hardware changes”.
e. Install the device again.
f. Reboot the computer and see how it works.

NOTE: Do not uninstall the USB controllers for your mouse and keyboard.

Visit this link to download the drivers for Samsung Captivate:
http://www.samsung.com/us/consumer/mobile/mobile-phones/at-t-phones/SGH-I897ZKAATT/index.idx?pagetype=prd_detail&tab=support

Open the link and click on software. There are no drivers for Windows 7. You can try to install the Vista drivers and check if it helps.

Please get in touch with Samsung support for further assistance.
http://www.samsung.com/us/info/contactus.html



Regards,

Afzal Taher-Microsoft Support.
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