Question

Q: Microsoft Wireless Mobile Mouse 4000 problem

My Microsoft Wireless Mobile Mouse 4000 turns itself off and on again every few seconds. The indicator light on top flashes off before turning on again every few seconds. The BlueTrack light underneath also gets brighter and then dimmer every few seconds, even when the mouse is sitting upside down not moving.

Answer

A:

Hi,

·         Did you try connecting the mouse on difrent computer and check if you face semilar issue?

·         Were there any recnet changes made on the computer prior to the issue?

 

I would suggest you to follow the troubleshooting steps from this KB article and check if it helps.

Troubleshoot response failures in wireless keyboard or mouse

http://support.microsoft.com/kb/838398

John Rubdy
Forum Moderator | Microsoft Community

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Question Info

Views: 601 Last updated: March 13, 2018 Applies to: