Microsoft Wireless Keyboard 800 not working.

Hi, I have the Microsoft Wireless Keyboard 800 and Microsoft Wireless Mouse 1000 that both use the same USB receiver. I've had them for over a year with absolutely no problems. However, I unplugged my USB receiver as I have done many times before and then plugged it back in. The mouse carried on working as usual but the keyboard didn't work at all. I tried new USB ports, a different computer and a laptop and nothing works. I have tried new batteries and the little green light in the bottom right comes on but it still doesn't work. 

Thanks.
 
Question Info

Last updated August 18, 2018 Views 17,861 Applies to:

Hi James,

1.      Did you make any changes to the computer prior to this issue?

2.      Which security software is installed?

 

Let us try these methods.

Method 1.

You may refer to this article and check if this helps.

Mouse, touchpad, and keyboard problems in Windows: http://windows.microsoft.com/en-us/windows/help/mouse-touchpad-and-keyboard-problems-in-windows

 

Method 2.

You may refer to this article and check if this helps.

Support for Microsoft mouse, keyboards, LifeChat, LifeCam & more: http://support.microsoft.com/ph/7746#tab1

How to contact Microsoft if you have questions about your Hardware device: http://www.microsoft.com/hardware/en-us/support/contact-us

Let us know if you need further help with any windows issue. We will be glad to help.

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I just unboxed one of these and the mouse connects without any issues, but the Keyboard refuses to connect on any computer I've connected it to. I've tried everything listed on the Microsoft support page; new batteries, different computer, different location, etc. I cannot believe this combo has no sync button on the receiver or keyboard. Maybe its supposed to auto-magically sync, but so far, no communication with the keyboard whatsoever. 

Its frustrating because the driver software will report connections to both the keyboard and mouse regardless of whether or not they are connected. This is my second Microsoft product and my second loser. Spent the big money on the Wireless Arc mouse and it just dropped dead after a year. Really disappointing.

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Any solution to this? Did everything including driver reinstall, driver say all are connected and ready to use but keyboard is not.
Farook

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I recycled mine and bought a Logitech!

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I have this problem too. I bought two of these keyboard/mouse combos from microsoft (one for office and one for home) and both were working perfectly for roughly a year and now as if by magic they are both not working. I tried moving location/batteries/computers and nothing has helped. This is particularly frustrating as I am trying to finish my thesis and despite my best efforts to be organised (technologically speaking) I have to go and buy another set of key boards and mice!!!

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definitivly reciever has problems ....keyboard and mouse are very good but usb reciever is **** ,i ve changed two times thanks to warranty but now i m going to buy logitech too...

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https://www.microsoft.com/accessories/en-us/d/wireless-keyboard-800

Installed driver from this site and my keyboard started working.

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can u please give me your usb

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