Question

Q: Microsoft Natural Wireless Ergonomic Keyboard 7000 intermittently stops working.

Original Title: Microsoft Keyboard Malfunction

 

Hello Community,


My Microsoft Natural Wireless Ergonomic Keyboard 7000 intermittently stop working in the middle of typing. In other works, it freezes (or hangs) for about fifteen to thirty seconds before I'm able to continue typing. Is Windows 7 partly responsible? Does anyone have any insights why this happens? and Can this annoying glitch be rectified?


Thank you in advance.

Answer

A:

Hi,

 

Thank you for posting your question in Microsoft Community.

 

From your issue description, I understand that “Ergonomic Natural Wireless Keyboard 7000 intermittently stops working.” Please let me know if you are not facing this issue.

 

I can understand the inconvenience caused to you. I will help you resolve the issue!

 

Before we proceed with troubleshooting, I would need little information on the issue.

  1. Did you check in different port?
  2. Did you check in different computer?
  3. Have you made any recent changes to the computer prior to this issue?

 

Try the general troubleshooting methods and check after each method:

Method 1: Troubleshoot response failures in wireless keyboard or mouse:

http://support.microsoft.com/kb/838398

 

Method 2: Check in “Clean boot” state, to disable third party startup programs:

Troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7:

http://support.microsoft.com/kb/929135

Note: Once you are done with “clean boot”, please follow Step 3 from the article mentioned above to set the computer to normal startup.

 

Method 3: Use Onscreen Keyboard:

http://windows.microsoft.com/en-us/Windows7/Type-without-using-the-keyboard-On-Screen-Keyboard

 

Reference link:

Mouse, touchpad, and keyboard problems in Windows:

http://windows.microsoft.com/en-US/windows/help/mouse-touchpad-and-keyboard-problems-in-windows

 

You may also check with Microsoft Hardware Support Team for the same.

http://www.microsoft.com/hardware/en-us/support/contact-us

 

If the issue persists, post your reply with results and questions asked as above. We are happy to assist you further with advanced troubleshooting steps!

 

Hope it helps.

 

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Views: 2,351 Last updated: July 6, 2018 Applies to: