Microsoft Keyboard Elite for Bluetooth model 1002 connects, but nothing works
I have a Microsoft Keyboard Elite for Bluetooth model 1002 that I have had for a couple of years. It worked great on XP. I have upgrade to a computer running Windows 7 64 bit. Placed fresh batteries in my keyboard and went to install it. The keyboard is
discovered, the pass code is accepted, and for a brief instant the icon in Devices and Printers is fully displayed. It quickly "greys out" and none of the keys work. I have downloaded the current drivers, but no change. Any ideas???????
Try removing and then reinstalling the keyboard. Here's how:
First, connect a wired keyboard or mouse to your computer. Then, if you have Bluetooth wireless technology installed on your computer, follow these steps:
a. Click the Start button, click Control Panel, click Hardware and Sound, and then click Bluetooth Devices.
b. Select the keyboard that's not working, and then click Remove.
c. Click Add, press the reset button on the bottom of the keyboard or mouse, select the My device is set up and ready to be found check box, and then click Next.
d. If the device is not found, repeat the previous step. When the device is found, select it, and then click Next.
e. Exchange passkeys with the keyboard. Follow the rest of the instructions in the wizard.
Follow all the methods given in the below article and check if it helps resolve the issue.
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finally got it working by updating the Bluetooth driver under Bluetooth Radios in the Device manager. I clicked Update the driver, browsed the Computer, and Pick from list; then changed it from "Microsoft Bluetooth Device" to the "Microsoft Wireless
Tranceiver for Bluetooth 2.0".
After this was completed, I rightl-clicked my computer name in the device manager and chose "Scan for Hardware changes". It found several new items including the "Microsoft Bluetooth Enumerator". At this point, I was able to add the keyboard and mouse
in Control Panel\Devices and Printers. I also downloaded and installed both the latest keyboard and mouse drivers from Microsoft. There are two updates IPx86_1033_7.10.344.0 and ITPx86_1033_7.10.344.0.
I've run up a similar problem with the same keyboard (Model 1002). I have the mouse as well (model 1001). Th ebluetooth dongle is model 1003. They all came as a set. I've downloaded all the latest drivers for all 3, an dam using BlueSoleil 8.0.356.0 to connect.
My issue is I can conenct the devices and they work fine until they go idle. When they do, they drop the connection.
My OS is Windows 7 SP1. I am using ZoneAlarm 10.0.246.000.
All my Winodws updates are installed.
The keyboard an dmouse worked fine when I was using Win XP SP3