Microsoft Keyboard Elite for Bluetooth model 1002 connects, but nothing works

I have a Microsoft Keyboard Elite for Bluetooth model 1002 that I have had for a couple of years. It worked great on XP. I have upgrade to a computer running Windows 7 64 bit. Placed fresh batteries in my keyboard and went to install it. The keyboard is discovered, the pass code is accepted, and for a brief instant the icon in Devices and Printers is fully displayed. It quickly "greys out" and none of the keys work. I have downloaded the current drivers, but no change. Any ideas???????
 
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Last updated July 10, 2018 Views 11,008 Applies to:

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Hi edj924,
 
Follow these steps and check if it helps.
 
Step 1:
 
Try removing and then reinstalling the keyboard. Here's how:
First, connect a wired keyboard or mouse to your computer. Then, if you have Bluetooth wireless technology installed on your computer, follow these steps:
 
a. Click the Start button, click Control Panel, click Hardware and Sound, and then click Bluetooth Devices.
b. Select the keyboard that's not working, and then click Remove.
c. Click Add, press the reset button on the bottom of the keyboard or mouse, select the My device is set up and ready to be found check box, and then click Next.
d. If the device is not found, repeat the previous step. When the device is found, select it, and then click Next.
e. Exchange passkeys with the keyboard. Follow the rest of the instructions in the wizard.
Step 2:
 
Follow all the methods given in the below article and check if it helps resolve the issue.
 
Resolve Bluetooth mouse or keyboard failure to function
http://support.microsoft.com/kb/811798

Azeez Nadeem - Microsoft Support

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Sorry this didn't help.

Thanks for the reply. Forgot to mention thast I had tried that operation three times. Tried again with the same results.

Under Properties - Bluetooth

Microsoft Keyboard

Device Information

   Manufacturer: Unavailable

   Model : Unavailable

   Model Number: Unavailable

   Catagories: Keyboard

   Transport: Bluetooth

   Webpage: Unavailable

Troubleshooting Information

   Connection: Authenicated

   Last Connected: Currently Connected

   Serial Number: Unavailable

   MAC Address: Unavailable

   Unique Identifier: 00:12:5a:10:00:73

   IP Address: Unavailable

 

Also does not appear in Device Manager.

 

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Hi ed,

I suggest temporarily disabling your anti-virus to see if it resovles the issue.

You may have to uninstall it to fully disable it, provided you have the means to reinstall it after the troubleshooting.

Do you have any other Bluetooth devices connected to this computer?

Make sure the keyboard is very close to the receiver to test for interference.

Check for old batteries as well.


Chris
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

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Sorry this didn't help.

Disabling Anti-Virus did not help

No other devices

Less than 2 ft from reciever

Brand new batteries.

 

Thing that puzzles me is that it accepts the code, then greys out the keyboard icon, but still reports it as connected.

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Hi ed,

This may sound redundant, as we have tried with he AV already.

However, I've seen this behavior from firewall software (McAfee specifically).

That would explain why the keyboard connects, but then greys out.

Bluetooth is very similar to WiFi, in that it is creating a wireless network. 

Which is why the firewall software may try to interfere.

I suggest disabling your firewall software to see if it has an affect on the issue.


Chris
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

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Sorry this didn't help.

Did the same thing. Accepts code and then greys out. Using NIS 2010.  One thing I haven't mentioned, computer is a HP p6404y

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Hi ed,

I suggest a clean boot to see if a startup program might be interfering with the operation:

 

http://support.microsoft.com/kb/929135

 

Where did you download the drivers from originally?

Was this computer the machine that had XP? The computer the device worked with previously?

I don't see where this computer has integrated Bluetooth support.

What is the brand and model of the adapter you are using?

Do you have another Bluetooth device you can test the Bluetooth adapter with?


Chris
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

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finally got it working by updating the Bluetooth driver under Bluetooth Radios in the Device manager.   I clicked Update the driver, browsed the Computer, and Pick from list; then changed it from "Microsoft Bluetooth Device" to the "Microsoft Wireless Tranceiver for Bluetooth 2.0".

After this was completed, I rightl-clicked my computer name in the device manager and chose "Scan for Hardware changes".  It found several new items including the "Microsoft Bluetooth Enumerator".  At this point, I was able to add the keyboard and mouse in Control Panel\Devices and Printers.  I also downloaded and installed both the latest keyboard and mouse drivers from Microsoft.  There are two updates IPx86_1033_7.10.344.0 and ITPx86_1033_7.10.344.0.


Hope this helps!

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I've run up a similar problem with the same keyboard (Model 1002). I have the mouse as well (model 1001). Th ebluetooth dongle is model 1003. They all came as a set. I've downloaded all the latest drivers for all 3, an dam using BlueSoleil 8.0.356.0 to connect.

My issue is I can conenct the devices and they work fine until they go idle. When they do, they drop the connection.

My OS is Windows 7 SP1. I am using ZoneAlarm 10.0.246.000.

All my Winodws updates are installed.

The keyboard an dmouse worked fine when I was using Win XP SP3

Bill Mosca
ThatllDoIT.com

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i have the microsoft keyboard elite but unfortualy i can´t install because i lost the CD....

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