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Jawbone Jambox Speakers

The Jambox will connect to my computer but does not work as a speaker.  I spoke to Jawbone and they tried to tell me that my computer manufacturer needs to provide me with a driver for the Jambox to work as a bluetooth device.  I explained to her that if you add an peripheral to a computer that it is that responsibility of that peripheral manufacturer to provide the driver for that peripheral.  She says that the Jambox does not need a driver, but that my computer needs a driver.  What are they teaching these poor tech support people at Jawbone?  That is going to come off as a total dodge of responsibility by Jawbone.  They should have made sure that the device had a downloadable driver at the very least.  Please help.

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Hi,

 

Thank you for posting in Microsoft Community Forum please be assured that we would do our best to assist you with this issue.

 

Try the suggestions from the following forum and check:

http://forums.jawbone.com/t5/BIG-JAMBOX/Big-Jambox-successfully-paired-with-Win-7-Professional-Dell-XPS/td-p/43916

 

Note: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

 

If you are still facing the issues, I would suggest you to post the query in the following forum or contact them:

http://forums.jawbone.com/jawbone/

https://jawbone.com/contact

 

Hope this information helps. If you have further questions feel free to reply, we would be glad to assist .

 

Ravinath P
Forum Moderator - Multiple Forums

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I think that Microsoft should stop, I mean stop, the Notes regarding third party software caveats. It reflects a corporate mentality that hinders its acceptance within the consumer community.

Of course, Jawbone's Jambox should work with Bluetooth - no matter who makes the darn hardware.  Bluetooth is supposed to be a cross-platform function.  If any bluetooth device cannot hook up to the surface - and MS requires some sort of BS certification - then it is MS's fault.... expecially with such market accepted products such as Jambox.

Rob

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Hey Rob,

We have actually tackled this around the office and have a resolution here for you:

In order to get it to work you have to go into Devices and Printers and go into the properties of the Jambox. Go to the Services tab and check off all of the options. (they are not selected by default) Hit apply.

To get JamBox working go into Devices and Printers.  
Then under Jambox go to Properties.
Go to the services tab and check Off all of the options (they are not selected by default.)
Hit Apply and you should be all set.

If you run into any more issues, just post back, otherwise thanks for posting and enjoy your surface!

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Are you saying all the boxes on the services tab should be checked and then apply or unchecked and then apply?  I have tried it both ways and restarted my Surface and nothing works.  Jambox shows as Offline in Devices in PC Settings.  Thoughts?

 

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Check all the boxes so they are all on.

I had the same issue, and making sure all of the boxes ARE checked resolved the issue.

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I am still getting the same issue once all boxes are checked. I'm getting a message stating I need a driver and I have downloaded suggested drivers, however still receive the same issue. 

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The is one flaw to Microsoft's caveat pointing to third party drivers:  Microsoft's own built-in Bluetooth system.  In order to get earpieces, headphones and speakers to work, the Bluetooth system need to support the audio signals over Bluetooth, especially A2DP protocols.  Microsoft does not allow audio signals over the built-in "standard" Bluetooth system.  I have switch to a Bluetooth dongle that works with the Toshiba Bluetooth system and my earpieces, headphones and Bluetooth speakers work as "intended.'

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I just purchased a new big jambox yesterday and have the same same problem.

Have you resolved the issue?

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Start another thread. This one is a bit old and wont draw attention.
Take time to let us know if the suggestion worked...or not.

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Hey Rob,

We have actually tackled this around the office and have a resolution here for you:

In order to get it to work you have to go into Devices and Printers and go into the properties of the Jambox. Go to the Services tab and check off all of the options. (they are not selected by default) Hit apply.

To get JamBox working go into Devices and Printers.  
Then under Jambox go to Properties.
Go to the services tab and check Off all of the options (they are not selected by default.)
Hit Apply and you should be all set.

If you run into any more issues, just post back, otherwise thanks for posting and enjoy your surface!
I agree with Ginny. Do you mean put a check in the boxes or clear the check boxes? Your wording is confusing. Anyway, I tried with them all checked and it did not work.

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Last updated April 21, 2025 Views 13,501 Applies to: